Housing Administrator Role, Inverness Your new company Hays are partnering with a leading employer in Inverness to recruit a housing administrator to join their team on a temporary basis. This role will begin in January 2026 and be on an ongoing basis, likely 6–12 months. This role is Monday to Friday, 37 hours per week and offers hybrid working. Your new role In your new role, you will be the first point of contact for enquiries from tenants via email and phone. This role is key to ensuring excellent communication between tenants, housing officers and maintenance staff, helping to deliver a smooth and positive experience during property repairs and improvements. Your key responsibilities will include scheduling and coordinating access to properties for contractors and maintenance teams in line with work programmes. Keep tenants informed about planned works, timelines, and any changes via phone calls and written communication. Maintain accurate records of appointments, communications, and updates in the housing management system. You will handle complaints and resolve issues promptly, escalating where necessary. You will also support the wider housing maintenance team with administrative tasks and reporting. What you'll need to succeed You will be required to have excellent communication skills and an ability to explain processes clearly and maintain positive relationships with tenants. You'll work well with the wider team internally too. You'll have strong organisational skills and the ability to problem-solve and deal with unexpected issues and concerns. This role will require you to have strong IT skills, using Microsoft Office packages and working with attention to detail. This role is fast-paced and requires you to work collaboratively with your team. What you'll get in return This role offers a January start, on a long-term temporary contract and full-time hours. You will join an experienced and supportive team and be paid a competitive rate of pay. Working for Hays, you will accrue holiday pay each week and have the opportunity to be extended in this temporary role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Julie at Hays in Inverness on 01463 214282.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4754670