Join Our Team as a Customer Support Advisor!
Location: KFF – Site based Aylesford
Salary: £27,107 plus benefits and excellent career development opportunities!
Are you ready to dive into the world of fresh and specialty produce? At KFF, we are passionate about what we do, and we want you to be a part of our journey!
About Us
KFF is proud to be part of the Sysco global family, which means our customers enjoy the benefits of our extensive reach, economies of scale, and a wealth of industry insight. Join us and help us deliver exceptional service to our valued customers!
Your Role
As a Customer Support Advisor, you will be the first point of contact for our customers, providing top-notch service through phone, email, and web chat. Your mission? To assist with orders and resolve queries with a smile!
Key Responsibilities
* Process orders accurately and fulfill customer requirements.
* Achieve sales and service KPIs in line with KFF standards.
* Understand the impact of customer service across the business.
* Build and maintain strong customer relationships through effective communication and problem-solving.
* Act as the go-to person for customer issues, ensuring swift and effective resolutions.
* Take ownership of customer queries and keep systems updated.
* Handle customer comments and complaints according to KFF procedures.
What We’re Looking For
* Experience in an office or customer service environment.
* A passion for delivering excellent customer service.
* Sales experience is a plus!
* Exceptional attention to detail.
* Strong problem-solving and decision-making skills.
* Self-motivated with a drive to exceed expectations.
* Proficient in PC usage.
Working Conditions
* 37.5 hours per week.
* 8-hour shifts with a 30-minute unpaid break (Current operating hours: 08:30 – 18:00).
* Work any 5 days from 7 (weekend shifts on a rota basis).
What You’ll Get
* Generous discounts on a variety of delicious food and award-winning products.
* A generous holiday allowance.
* Recognition awards and incentives.
* Pension plan.
* Real career growth opportunities within Sysco, the world’s leading foodservice business.
* And much more!
Ready to take the next step in your career? Apply now and join our passionate team at KFF!