Job Description
Our client, a global leader in electronic trading solutions, is seeking an Observability Engineer to join their Production Support team. This role is pivotal in ensuring the stability, performance, and reliability of high-availability trading platforms used by financial institutions worldwide.
You will work across a broad range of monitoring and observability tools, contributing to both day-to-day operations and strategic transformation projects - including a significant migration from on-premises to cloud infrastructure over the next two years.
The role combines hands-on technical monitoring, incident support, and process improvement with a strong focus on automation, helping to reduce repetitive tasks and increase operational efficiency.
Key Responsibilities
1. Oversee and support an established offshore monitoring team, ensuring processes, runbooks, and escalation paths are consistently followed.
2. Monitor trading platform health, proactively identifying and addressing potential issues before they impact service.
3. Collaborate with engineers, DevOps, and deployment teams to ensure observability is built into new systems from the outset.
4. Act as a key contributor during major incident calls, providing real-time insights and supporting rapid root cause identification.
5. Lead improvements in monitoring quality through post-incident reviews and continuous feedback loops.
6. Design and implement automation scripts and workflows for routine checks, smoke testing, and post-deployment validation.
7. Help drive the standardisation and consolidation of monitoring tools and practices across the wider group.
8. Support the onboarding of new applications and infrastructure into the observability stack, tailoring solutions where off-the-shelf tools fall short.
9. Occasionally participate in planned weekend work for system upgrades or testing.
What We're Looking For
We don't expect you to tick every box - the ideal candidate will be an avid learner who can adapt quickly and bring enthusiasm for improving systems, processes, and tools. If you have a solid foundation in production support or monitoring and the drive to expand your skills across automation, cloud, and trading systems, we'd like to hear from you.
Core Skills & Experience:
10. Strong background in system operations, network operations, or infrastructure support (ideally in financial services).
11. Practical experience with both on-premise and cloud-based environments (AWS knowledge highly desirable).
12. Hands-on scripting and automation experience (e.g., Python, PowerShell, Bash, Perl).
13. Understanding of Unix/Linux and Windows Server environments.
14. Ability to troubleshoot infrastructure and network issues (firewall, routing, connectivity).
15. Experience implementing and maintaining monitoring solutions in complex technical settings.
16. Strong communication skills, able to collaborate across teams and regions.
Nice-to-Have Skills:
17. Familiarity with industry monitoring tools.
18. Understanding of DevOps principles, automation frameworks (Ansible, Puppet)
19. Exposure to database platforms (MSSQL, Oracle, Sybase) or the FIX protocol.
20. Experience working within ITIL-aligned environments.
21. AWS certification or equivalent cloud qualifications.
Why Join?
This is a high-visibility role where you'll be part of a global organisation modernising its technology stack and embracing automation at scale. You'll gain exposure to cutting-edge tools, complex technical environments, and transformation projects that have a direct impact on trading operations.
If you are proactive, curious, and passionate about making systems more reliable, efficient, and automated, this role will give you the platform to make a measurable difference.