Job Description
Service Desk Analyst – Worthing – 6 Month Contract - Hybrid
My client is looking for a Service Desk Analyst to manage BAU workload and ticket excess. The ideal candidate will be a personable Service Desk Analyst with a professional passion for providing high quality IT support services.
Key responsibilities of the Service Desk Analyst:
- Handling 1st line support tickets.
- Provide first point of contact IT support for users across the business.
- Log, categorise, and prioritise incidents and service requests.
- Joiners Leavers Movers (JLM)
- Escalating complex issues to senior teams.
- Access Requests.
- Setting up devices.
Service Desk Analyst Experience/Technologies:
- Must have experience using the Microsoft stack including Office 365 – Administration and support.
- Active Directory – User support.
- Understanding of Windows 10/11 operating system – Administration and support.
- Excellent communication skills.
The Successful Service Desk Analyst will be working 2 – 3 days Onsite in Worthing.
Apply now to speak with VIQU IT in confidence about this Service Desk Analyst opportunity. Or reach out to Matt Farrell via the VIQU IT website.
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