As a Trust Medical Secretary, you will provide vital administrative and secretarial support to consultants and their clinical teams, ensuring the smooth operation of patient care pathways. Acting as a key liaison between healthcare professionals, patients, and external agencies, you'll manage communications, coordinate appointments, audio typing and digital editing, preparing agendas, taking minutes, maintain accurate records, and uphold data protection standards. This role demands excellent organisational skills, discretion, and the ability to work both independently and collaboratively in a fast-paced healthcare environment.
What We Offer?
* Opportunities to innovate in your role and manage projects from start to finish
* Opportunity to network across NNUH Trust, working with people from all walks of life in Norwich
* Opportunities to further your education, and branch out within the Trust or the wider NHS
As a team and a department we strive to promote innovation, we love to hear new ideas! In this role you will have opportunities to adapt, improve and create new and existing ways of working, while making a difference to our patients.
Join our dedicated team at NNUH as a Trust Medical Secretary in Cardiology, where you'll play a vital role in supporting consultants and clinical teams to deliver high-quality, compassionate care. This is a dynamic administrative position requiring excellent communication, organisation, and attention to detail.
Responsibilities
* Act as a central point of contact between consultants, patients, GPs, hospital staff, and external agencies
* Provide comprehensive secretarial support including audio/digital transcription and correspondence management
* Manage patient pathways, appointments, referrals, and waiting lists in line with Trust policies
* Handle sensitive patient communications with empathy and professionalism
* Maintain accurate records and databases using PAS and other systems
* Coordinate diaries, meetings, leave schedules, and clinic arrangements
* Support departmental audits and assist with training new staff or apprentices
* Uphold confidentiality and data protection standards at all times
This role requires a flexible, proactive individual who thrives in a fast‑paced environment and embodies our PRIDE values: People focused, Respect, Integrity, Dedication, and Excellence.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state‑of‑the‑art facilities such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
Benefits
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room at NNUH Colney Lane site
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream – access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH Colney Lane site
* Free 24‑hours confidential counselling support
* On‑site Nursery at NNUH Colney Lane
* On‑site cafes offering staff discounts at NNUH Colney Lane
* Support in career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
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