Connect2Luton are excited to recruit an Admin Officer on behalf of Luton Borough Council. Main purpose of position: The purpose of the post is to provide administrative assistance to the Network and Safety Manager team to ensure complaints / and customer service request date and customer requests action appropriately and in a timely manner. You will be responsible to: Provide administrative support to the Network Operations Team and other members of Highway Services as required Answering enquiries from members of the public and elected members of the council and provide responses or refer to other appropriate officers if necessary, dealing with customer service requests for the Network and Safety team using the council's database (Flare and Caseworker data base). Administrate group's service requests, including monitoring the teams' mailboxes, via the council's service request data base. Assign enquiries as required to the appropriate team or / staff member, respond to members of the public and councillors where necessary both in writing and verbally. Assist in dealing with complaints and Freedom of Information enquiries and enquiries from MPs, councillors and members of the public, attend meetings when required taking minutes of these maybe of a sensitive nature. Assist the Network and Safety Manager, when required, in raising invoices and update spreadsheets as necessary relating to the invoices Skills and Experience: Demonstrable experience of general office administration practices and procedures Demonstrable oral and written communication skills Able to plan, organise and prioritise own workload to meet targets and deadlines Able to collate, interpret and analyse information and data Able to use word-processing, spreadsheet and database software packages Able to use and accurately maintain manual and computer based records Able to identify when discrimination is taking place in service delivery or in the workplace and take appropriate action Level 2 or equivalent or equivalent experience in Business AdministrationAbout Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates