What do you need to know about Adnams and our Team?
We make amazing award-winning beers and spirits from our home in Southwold, have some great shops across the region and operate some stunning pubs and hotels. We understand the value of every customer and work hard to deliver amazing service in a time of exciting innovation and digital transformation.
We do all of this while caring passionately about the environment, our local communities and our wider social responsibilities.
At Adnams we really care about diversity and are proud of our culture where everyone is respected, valued and treated with kindness.
What are we looking for?
We are looking for a Guest Services Assistant to join our team, working full time hours for a 2 month period to help with increased trade over the festive period. The contract will start in November and finish early January, dates to be confirmed with the successful candidate.
The role will involve working in our retail sector managing inbound calls, taking web orders, assisting our customers with any queries and liasing with our third party delivery couriers.
We are looking for a professional individual with a passion for excellent customer service who ideally has previous experience within a retail or hospitality setting.
Personality is key, you must possess an excellent phone manner, be personable, efficient and organised, with good IT skills.
This is an exciting role; no two days will be the same and you will enjoy the buzz of a busy department.
40 hours per week working 9am to 5.30pm (including half an hour lunch break), 5 / 7 days per week. Department is closed Christmas Day and Boxing Day.
Desireable skills: Guestline / Shopify / Res Diary / Microsoft Packages
What's in it for you?
Hopefully, a sense of pride that you are working for a business that cares about the important stuff and a lot of fun working with an amazing bunch of people.
Enthusiastic and hard-working people who join Adnams tend to stay around so we must get quite a lot of things right. We really admire innovation and are not afraid to try something new, so you get to put new ideas into practice to deliver even better results for everyone.
We offer an excellent package including a Competitive Salary, Company Pension and Life Assurance, Tips, Share Incentive Plan, Career Development Opportunities, Wellbeing Programmes and fabulous employee discounts
Job Types: Full-time, Temporary
Contract length: 2 months
Pay: £12.21 per hour
Work Location: In person