Business Operations Assistant – Full Time 37 hrs.
Permanent Contract Work Base – Hillside Family Centre, 60 Eastwick Road, Taunton TA2 7HD.
Salary is £24,796 - £25,185 per annum for 37 hours/week.
Annual leave: 25 days.
Right to work: You must have the right to work in the UK without needing visa sponsorship.
About the Job
You don’t have to be a Social Worker to make a difference. This role supports the Family Time Team working in Children’s Social Care. We are looking for an experienced administrator to join our Business Operations Team.
The team is part of Somerset Council’s Children’s Social Care, working with vulnerable children and young people in care, their parents and carers in Somerset. Family Time is provided for children in the care of the local authority and enables them to spend safe supervised time with their parents and family members in a secure environment.
What will you be doing?
You will provide proactive, office‑based support in our busy Family Time Centre at Hillside Family Centre, playing a vital role in ensuring that Family Time sessions are delivered safely, securely and in line with safeguarding requirements.
Key responsibilities include:
* Managing session booking, confirmation and accurate recording on the team Outlook calendar and ensuring clear, timely schedules are sent to all families and professionals involved.
* Welcoming children, parents and carers on arrival, following established procedures to ensure correct individuals are present and children’s safety and wellbeing are prioritised.
* Coordinating transport arrangements where required and ensuring accurate information so sessions run as planned.
* Providing telephone cover, taking messages sensitively, sharing information appropriately and signposting in line with safeguarding and confidentiality guidance.
* Updating and maintaining the database (LCS) with accurate and timely information to support safe decision‑making across the service.
* Work closely with Family Time Support Workers to act promptly on safeguarding issues, incidents or concerns in accordance with agreed procedures.
* Managing tasks simultaneously while consistently following safeguarding procedures to protect children, families and colleagues.
What kind of experience or qualifications do I need?
We value a passion for improving the lives of vulnerable children and a commitment to their safety. Key qualifications and skills:
* GCSE Grade 4 (C) or above in English and Maths.
* Familiarity with all Microsoft Office programmes.
* Prior office or administration experience is advantageous but not mandatory.
* Strong organisational and accuracy skills, ability to multitask, willingness to learn, and commitment to safeguarding.
* Warm, friendly, non‑judgemental manner, calm, kind and confident when managing difficult situations or conversations.
Full safeguarding training will be provided for those coming from a non‑administrative background.
Benefits
* Healthy work‑life balance with flexible working arrangements, including working from home where possible.
* Generous annual leave allowance, with the opportunity to purchase additional leave.
* Staff discounts in gyms and other local shops.
* Employee Assistance programs and a range of wellbeing services.
* Auto‑enrolment into a generous Pension Scheme with optional additional voluntary contributions.
* Flexible Benefits Scheme via salary sacrifice (e.g., cycle for work, health screenings).
* My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more.
Diversity and inclusion
We welcome applications from a diverse range of backgrounds and experiences and are committed to promoting diversity and inclusion within our team.
#J-18808-Ljbffr