Job Title – Patient Advisor
Location: Cardiff
Full time - 40 hours (must be flexible to work weekends)
Salary: £27,000 per annum
As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
Our Patient Advisor's are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
Building relationships with patients and ensuring regular communication prior to and following their treatment
Assisting in patient consultations / practice visits
Undertaking diagnostic scans on patients using state of the art equipment as part of a full health check
Assisting patients to complete health & lifestyle questionnaires
Introducing patients to their optometrist
Scheduling treatment dates for vision correction surgery
Advising on traditional vision correction solutions, namely glasses and contact lenses
Discussing finance options
Accurately maintaining patient records
It’s our Patient Advisor's who make our patients feel like a superstar from the moment they enter our clinics.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
An industry leading salary plus excellent bonus potential
State of the art, modern working environments
29 days annual leave
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
Pension scheme
Are you our ideal candidate? The answer is yes if you:
Have a passion for providing world-class customer service
Possess strong organisational skills
Can communicate clearly and articulately with a diverse range of people
Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.