As a Quality & Support Coach, you play a key role in shaping how learning is experienced across our apprenticeship and adult training programmes.
This role is focused on ensuring that teaching, learning, and assessment are effective, supportive, and human‑centred. Rather than designing curriculum, you concentrate on observing delivery practice, reviewing learner evidence, coaching tutors, and using insight to improve consistency, confidence, and learner outcomes.
You are a trusted partner to tutors, helping them reflect, grow, and deliver learning that works in the real world.
Key Responsibilities
Quality Assurance & Portfolio Sampling
* Sample learner portfolios to ensure quality standards and assessment requirements are met.
* Provide clear, developmental feedback that supports improvement and tutor confidence.
* Monitor learner progress to ensure assessment decisions accurately reflect learning and application.
Tutor Support & Coaching
* Provide ongoing coaching and professional support to tutors.
* Explore teaching and assessment challenges collaboratively, offering practical, learner‑focused solutions.
* Encourage reflective practice and a culture of continuous improvement.
Learner Experience & Journey Observation
* Observe teaching, learning, and assessment activity across the learner journey.
* Share insight and feedback that helps tutors strengthen practice and improve learner experience.
Standardisation & Sector CPD
* Work with the Curriculum & Culture Lead to support standardisation activity, ensuring consistency across delivery and assessment.
* Support sector‑specific CPD activity, helping tutors remain current with industry practice, policy changes, and effective pedagogy.
* Conduct tutor 1:1 discussions informed by quality activity and observations.
* Support development planning and goal‑setting while maintaining quality and compliance expectations.
* Identify themes, strengths, and areas for improvement across delivery.
* Share insight with quality, curriculum, and delivery leads to support continuous improvement.
* Contribute to raising standards through coaching, modelling, and shared best practice (not curriculum creation).
Information, Advice & Guidance (IAG)
* Quality assure the IAG provided to learners, ensuring it is clear, accurate, and supportive.
* Help ensure learners feel confident about their learning choices, progression, and next steps.
* Actively promote safeguarding, Prevent, and wellbeing across all quality and coaching activity.
* Identify and report concerns promptly, supporting a safe and inclusive learning environment in line with SCCU policies.
Key Skills & Attributes
Experience
* Experience in quality assurance, coaching, or developmental support within education or training.
* Experience delivering and/or assessing apprenticeship and adult learning programmes.
* Understanding of Ofsted expectations, apprenticeship standards, and quality processes.
* Experience delivering or quality assuring IAG and/or careers education is desirable.
* Good understanding of adult education, apprenticeships, and funded provision.
* Knowledge of effective teaching, learning, and assessment practices.
Ways of working
* Strong relationship‑builder with a supportive, coaching‑led approach.
* Confident in giving reflective, human, and improvement‑focused feedback.
* Curious, improvement‑minded, and focused on real learner impact.
* Organised, detail‑aware, and comfortable managing multiple priorities.
Personal Attributes
* Passionate about learner success and high‑quality learning experiences.
* Supportive, values‑driven, and reflective.
* Strong commitment to safeguarding and inclusive practice.
Qualifications
* Relevant industry qualification (Level 3 or above).
* Teaching qualification at Level 4 or above.
Why Join SCCU
If you want to create, improve, and make a real difference to people’s lives, this is your opportunity.
Join SCCU, and let’s discover what’s possible.
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