1st Line Support Engineer MSP -Central London Up to £30,000 Are you a confident 1st Line Engineer with experience in a Managed Service Provider (MSP) environment? Do you thrive on delivering excellent customer service and want to be part of a company that truly supports your growth? Were working with a leading MSP based in Central London thats looking for a proactive and ambitious 1st Line Support Engineer to join their support team. Key Responsibilities: MSP background essential - you're used to a fast-paced, client-focused environment Strong experience with Microsoft Office 365 (Outlook, Teams, SharePoint, OneDrive) Familiarity with ticketing tools like ConnectWise or similar RMM/PSA platforms A can-do attitude with a passion for IT support and customer service Excellent troubleshooting and communication skills Key Requirements: MSP - Experience 1 year Microsoft 365 Suite Windows 10/11, Active Directory ConnectWise (or similar service desk tool) Networking fundamentals (DNS, DHCP, VPNs basic level) Excellent customer service skills Proactive and can do attitude Real team player qualities If you're ready to take on a new challenge and have what my client is looking for please apply for immediate consideration.