Overview
NUPAS is expanding! We have an exciting opportunity for a Patient Liaison Officer to provide a Receptionist/Administration role, in Reading, Maidenhead, Aylesbury, and Oxford. The post holder will work to provide the highest standards of patient care and perform competencies as required as a Receptionist/Administrator. The successful applicant must be prepared to travel, delivering a supportive and non-judgemental service to patients and their supporters attending clinics, co-ordinating the patient pathway throughout the patients time in the clinic.
This advert will close early if there are a lot of applicants, so we encourage you to apply early.
Responsibilities
* Deliver a consistent, patient centred, caring, confidential and professional reception and administration service.
* Enable the smooth running of a patient focused service.
* Ensure all patient case notes are processed in a consistent and timely fashion in line with monthly invoicing requirements.
* Treat all patients with dignity and respect and maintain strict patient confidentiality.
* Liaise with clinical and medical staff regarding patient and medical queries.
* Coordinate patient treatment pathway throughout time in the clinic.
* Chaperone ultrasound scanning process when required.
* Coordinate and facilitate the delivery of patient prescriptions and legal documents.
* Prepare and complete patient notes.
* Referrals to external providers or NHS Hospitals.
* Undertake cashiering duties.
* Use of INFORM patient record system (training provided).
* Accurate, complete and legible documents.
* Ensure all notes are prepared and ready for consultation and for treatment to proceed on the patient arrival.
* Robust and consistent approach, ensuring all patient data in relation to their clinic appointment and/or subsequent treatment is accurately recorded on the database.
* Where appropriate, ensure a formal discharge letter is sent to the patients GP.
Qualifications / Essential
* Support a woman's right to request an abortion.
* Non judgemental attitude.
* Delivery of maximum efficiency and effectiveness.
* Promotion of a supportive and friendly working environment.
* Continuous development to meet business needs.
* Is able to identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.
* Must embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.
Disclosures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
About Us
The post holder will have a duty to ensure that the principles of patient, carer and public involvement and engagement are adhered to in line with Section 11 of The Health and Social Care Act 2012 for Improving Patient Experience. All staff are required to adhere to the principles of patient centred care as detailed in the NICE Quality Standard for Patient Experience and to treat patients with dignity, kindness, compassion, courtesy, respect, understanding and honesty. NUPAS is committed to safeguarding and safeguarding children, young people and vulnerable adults is everyones responsibility. Everyone will need to have a DBS check. The level of this check will be determined by the job type. The post holder will, in support of the NUPAS Visions & Values and ensure that everyone is treated as an individual, and will acknowledge and value difference in order to treat everyone fairly.
Details
Date posted: 24 September 2025
Pay scheme: Other
Salary: £14.07 an hour 9.5 hour shifts to include weekends.
Contract: Permanent
Working pattern: Full-time, Part-time
Reference number: E0169-25-0045
Locations
NUPAS Reading — Longbarn Lane Surgery, 22 Long Barn Lane, Reading, RG2 7SZ
NUPAS Oxford — St Bartholomews Medical Centre, Lake Street, Oxford, OX1 4RP
NUPAS Aylesbury — Haddenham Medical Centre, Stanbridge Road, Haddenham, Aylesbury, HP17 8JX
NUPAS Maidenhead — Symonds Medical Centre, 25 All Saints Avenue, Maidenhead, Berkshire, SL6 6EL
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