Salary
£12.63 per hour
Contractual hours
27
Basis
Part time
Package
• A rewarding career
• A competitive salary
• Excellent training, development, and career progression
• 37 days annual leave (pro-rata)
• Staff travel pass for yourself, spouse/partner, and dependents
• An industry leading pension
Date posted
25/09/2025
Job reference
REC
This position is offered on a permanent basis
Role Overview
Applications are invited for the position of Retail Assistant based at the Ardrossan Ferry Terminal. On occasion there may be a requirement to work in the Troon Ferry Terminal.
Principal Accountabilities
Reporting to the Port Manager, you will need a flexible approach to your day to day responsibilities.
Your Duties Will Include:
* Attend to customer needs and be responsive to their requests
* Provide a catering and retail service to a standard that enables the company to achieve its customer and business objectives
* Adhere to the retail operations procedures, maintaining stocking policies and merchandise layout plans
* Adhere to the company's cash control, stock control and security procedures
* Understand and adhere to Food Hygiene practises and procedures, cleaning and maintaining the area involved to a high standard
* Any other duties required by the Port Manager
Qualifications, Skills and Experience
Essential Criteria
* Good understanding of the CalMac services
* You must be computer literate, with excellent verbal and written communication skills
* You must be customer focused, have a clear understanding of the customer interface and have a proactive approach to customer care
* You must be able to react to alterations to planned vessel operations, therefore you must be proactive and willing to take appropriate action to provide the required customer service ashore
* The successful candidate must be able to commute to Ardrossan Ferry Terminal on a daily basis
* You are expected to have a flexible approach to working, as shift and weekend work will be involved
* Ability to work with initiative as a self-starter, without supervision
* Willingness to be a team player in a dynamic, proactive and fast-paced environment
Desirable Criteria
* Previous customer service experience, including catering, would be advantageous
* Able to liaise with other retail staff to ensure that there is a high level of proactive communication and coordination of activity