We are now looking for motivated and outstanding NightReception Supervisor to join our dynamic team at The Langley Hotel & Spa, a Luxury Collection Hotel by Marriott.
The former country estate, The Langley is a luxury hotel and spa in the heart of the Buckinghamshire countryside. The hotel has 41 exquisite rooms and suites with the height of sophistication and refinement.
The Langley Hotel opened its doors on 1st June 2019, following an extensive six-year renovation. Working alongside the award-winning Dennis Irvine Studio, the multi-million-pound renovation has transformed the historic Grade II-listed Langley Park House from a dilapidated former private home into a majestic countryside icon, and a hotel that encompasses the modern sensibilities and aspirations of the modern traveller.
Job Role
The NightReception Supervisor will report directly to the Front Office Manager, collaborating with duty managers, department managers, supervisors, and line staff to ensure that our guests are satisfied with their stay and that the services they receive meet or exceed their expectations.
You will showcase excellent leadership and interpersonal skills. Taking responsibility for service standards of the front of house team as well as having a consistent, passionate approach to exceptional customer service.
General duties will include:
* Overseeing the day-to-day activities at the front desk, including reception, concierge, and guest services ensuring smooth check-ins, check-outs, and guest inquiries are handled efficiently
* Managing room reservations to ensure accuracy of bookings
* Enforcing hotel policies and procedures
* Proactive lobby management maintaining high visibility particularly during peak times
* Liaise with other hotel departments to fulfil special guest requests and seamlessly coordinate services
* Providing ongoing training and support to front of house staff to enhance their skills and knowledge, to achieve their best performance
* Promoting hotel amenities, services, and special offers to guests
* Overseeing the use of technology/IT systems
* Collaborate with Marriott Loyalty Performance Coordinators to achieve and surpass Marriott
* Guest Satisfaction Survey (GSS) targets
* Conduct timely performance review, appraisals ad feedback for associates
* Proactive leadership and management of the front of house team ensuring guest service standards are met and exceeded
* Implement strategies to optimise efficiency and productivity in front of house operations
* Ensure compliance with health and safety regulations
* Proactively follow up on guest enquiries, request and complaints in collaboration with duty managers
The ideal candidate will have:
* Proven background within a luxury hospitality environment
* Minimum of 2 years experience in a similar management role within the hospitality industry (ESSENTIAL)
* Previous experience using standard IT/software applications including Opera, MARSHA, Fourth,telephone systems (ESSENTIAL)
* Previous experience in Marriot standards and procedures (ESSENTIAL)
* Excellent written and verbal English (ESSENTIAL)
* Operational knowledge of reservation procedures and related systems
* Team player with outstanding interpersonal skills
* An eye for details and welcoming personality
* Demonstrated leadership ability
* Flexibility with rotating shift patterns, including weekends and Bank Holidays
What we offer:
* Competitive Salary plus service charge
* 28 days holiday including bank holidays
* Discounted room rates at Marriott properties worldwide
* 20% discount at Marriott F&B outlets worldwide
* Pension scheme
* Learning and development programmes
* Free Meals on Duty
* On-site parking
* Complimentary dry cleaning
* Uniform
If you are passionate about hospitality, possess excellent organizational skills, and thrive in a fast-paced environment, we invite you to join our team as a Front of House Supervisor at The Langley Hotel & Spa. Explore this exciting opportunity with us today!
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
Please note that there is no public transport nearby the hotel so ideally candidates will need to drive their own vehicle
No agencies please
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