Student Advice Services Coordinator
Student Wellbeing Services
Location:
Bailrigg, Lancaster, UK
Salary:
£26,338 to £29,959 (Full time, Fixed-Term)
Closing Date:
Monday 22 September 2025
Interview Date:
To be confirmed
Reference:
0623-25
Please note: this job is only available to current employees of Lancaster University
Do you thrive in a fast-paced, student-focused environment? Are you passionate about providing excellent support and information services to help students succeed?
Lancaster University is looking for a dynamic and organised
Student Advice Support Team Coordinator
to co-lead the day-to-day operations of our
ASK (Advice, Support and Knowledge)
service — the central point of contact for student enquiries and key administrative support for the specialist Student Wellbeing Services teams. This role will work alongside their fellow coordinators to ensure a consistent and joined up approach across the ASK Service functions.
This is a key frontline role, ensuring high-quality support for students across multiple channels including face-to-face, phone, email and online chat. You will co-manage and develop a small team of dedicated staff and play a key role in the delivery of a seamless and efficient student support experience.
What You'll Be Doing
* Supervising and line managing a team of ASK Service members
* Coordinating service delivery across in-person and digital platforms for Student Wellbeing Services, including in particular
* Leading service improvements including implementation of student centred and streamlined ways of working
* Liaising with fellow coordinators, academic departments and other student support services to ensure accurate, joined-up information provision
* Supporting the management of complex enquiries and ensuring consistent and timely delivery of ASK functions
* Delivering training and developing resources for staff
* Using data and feedback to inform continuous innovation and improvement
What We're Looking For
* Strong leadership and organisational skills
* A collaborative approach and commitment to excellent customer service
* Experience in a support or information service environment
* Confident communicator with experience of process improvement
* Comfortable using data to inform decisions and track performance
This is a great opportunity to make a real impact on the student journey at one of the UK's top universities.
This role is fixed term in the first instance and also available to internal employees on a secondment basis.
For informal enquiries, contact Michou Burckett St Laurent,
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Further Details
Job Description
Person Specification
Please note: unless specified otherwise in the advert, all advertised roles are UK based.
Find out what it's like to work at Lancaster University, including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.
The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues.
We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.
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