Position Overview
We are looking for an onsite Support Engineer to join our team in Sharnbrook, Bedford. In this role you will be working on a client site and dedicated to a single customer, with the support of an onsite IT manager and wider technical team. This role would be perfect for someone with a 2nd line support skills set who would like to enhance their technical and client‑facing skills to further develop their career.
Salary & Benefits
The budgeted base salary for this role is between £26,000 and £32,000 a year, depending on experience.
Responsibilities
* Guide users through step‑by‑step technical solutions, with the support of the onsite IT Manager and wider technical team
* Log and investigate customer tickets
* Work across Desktop, Server and Network technical support areas
* Manage and work to agreed SLAs to ensure that the right technical solutions are delivered in the right way
* Assist with hardware and software installations
* Facilitate one‑to‑one user training, as required
* Develop professionally by gaining on‑the‑job experience alongside having the opportunity to attain industry‑recognised certifications
Qualifications & Experience
* Professional 2nd line support engineering experience
* Experience of working in a customer‑facing capacity
* Technical experience of Microsoft technologies (Windows Server, Exchange, Office 365)
* PC / Server / Mobile support experience
* Knowledge and experience of Active Directory and Networking would be desirable, but is not expected to be in depth for this role as you will have the opportunity to learn about these on the job
* Experience within a managed service setting would be useful, but is not essential to apply for this role
Equal Opportunity
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
J-18808-Ljbffr