Customer Service Coordinator
Salary £25,626 dependent on skills and experience
12 month maternity cover
Wheelchair Service Centre Ashford, TN23 6LL
Purpose of Job
To help create an efficient and effective, friendly and courteous day to day customer Service department. Your role may include.
Main duties and responsibilities
1. Raising orders responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via telephone or email.
2. Scheduling of orders Responsible for making contact with service users and agreeing a convenient delivery/collection/repair date within the company KPIs.
3. Engineers daily schedule- Responsible for ensuring engineers are booked daily to capacity.
4. Communication Responsible for answering daily calls within a busy department in a courteous/friendly manner and ensuring excellent customer service is always provided. Answering and resolving all queries and enquiries to an effective solution/outcome in all cases. Communicating any issues that cannot be resolved by yourself to the Customer Service Manager.
5. Administration- Responsible for the daily efficient running of all administrative operational systems within the s...