Business Advisory Analyst (Maternity Cover)
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Business Advisory Analyst (Maternity Cover)
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Join to apply for the Business Advisory Analyst (Maternity Cover) role at Accenture UK & Ireland
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Business Advisory Analyst
Location: London
Contract Type: Maternity Cover
Are you an experienced claims assessor with an appetite for providing excellent customer service and a desire to support our vulnerable customers when they need it the most If so, look no further for your next career challenge. Here, we pride ourselves on being innovative in our approach, customer focused and determined to make a positive difference to our policyholders.
We’re looking for a Business Advisory Analyst with strong expertise in Claims Processing (P1) to join our team on a maternity cover basis. If you have a passion for providing excellent service and supporting customers at their most vulnerable moments, this could be your next career move.
What You’ll Do:
As a Business Advisory Analyst, you will be responsible for managing Individual Protection claims from initial notification through to final settlement. You’ll operate within an agreed level of authority and ensure service standards are consistently met.
Your key responsibilities will include:
1. Assessing claims in line with the client’s claims philosophy and policy terms and conditions.
2. Communicating with members, clients, doctors, service providers, intermediaries, reinsurers, and the Financial Ombudsman Service (FOS) to:
3. Gather additional information
4. Explain claims processes and outcomes
5. Resolve appeals and complaints
6. Building and maintaining strong relationships with intermediaries and service providers.
7. Contributing ideas for continuous improvement to keep our claims process innovative and customer-focused.
8. Collaborating with other teams including Group Claim Assessors, Underwriting, Actuarial, and Client Services to drive best practices across the business.
What You’ll Bring:
9. Solid experience in insurance services claims processing
10. Strong understanding of insurance principles and claims assessment procedures
11. Excellent communication skills in English
12. A proactive, customer-centric approach
13. Ability to manage sensitive or complex claims with empathy and accuracy
14. Experience handling appeals and resolving complaints effectively
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Research, Analyst, and Information Technology
* Industries
IT Services and IT Consulting
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