Job Description
Customer Enabling Services Payroll Manager
Location: Sunderland
Salary: Grade 8 (SCP 31 - 35) £41,771 - £46,142
Hours: 37 hours per hour
Vacancy Type: Full time, Permanent
Closing Date: 28 Sept 2025
They're looking for an experienced customer-focused Payroll Manager to lead the triage and transactional functions of their Payroll and Pensions service. This role is central to ensuring their customers receive timely, accurate and responsive support.
Currently the Payroll and Pensions function is delivered across two teams. The specialist Payroll and Pensions team is responsible for the overall delivery of the service. You'll deliver the transactional payroll service in collaboration with the specialist Payroll and Pensions function working closely with them, driving service improvements and leading a team of around 14 staff to deliver high-quality, customer-centric outcomes. A key part of this role is to integrate the function and its ways of working within the wider Customer Enabling Services directorate, ensuring alignment with their transformation goals and values.
This post will be of interest to applicants who have a proven track record and substantial experience of payroll with a complex and diverse range of internal and external customers. In addition to possessing strong technical payroll expertise, it is equally essent...