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Store Operations Manager
Full Time | Permanent
Location: Swindon
As a Store Operations Manager within our Johnstone's Decorating Centre, you will lead from the front. Your responsibilities will include driving and growing sales, and ensuring that all operating standards meet the expected level of excellence.
You will provide outstanding customer service and support within your store, always demonstrating a positive, customer-focused attitude.
What we can offer...
* Excellent starting salary
* Fantastic bonus scheme up to 20%
* Work for a friendly, inclusive, and supportive team
* Great work-life balance — our stores are closed Saturday afternoons and Sundays
* Generous healthcare packages and staff discounts
* Opportunities for development and progression within a global organization
Key Responsibilities:
* Achieving sales and profit targets to ensure company profitability
* Managing daily operations of sales staff, including scheduling and absence planning; team size varies by store
* Training and coaching colleagues, both new and existing
* Working with Operational Managers to control resources within budget
* Maintaining security and compliance with company policies regarding stock, finances, security, and premises
* Handling decorating centre accounts according to company guidelines
* Ensuring health and safety standards are maintained
* Participating in recruitment and selection procedures with the District Operations Manager
Qualifications:
* Experience in a customer-facing environment with direct sales
* Strong leadership, mentoring, and motivational skills with supervisory experience
* Ability to remain calm and professional in difficult situations
* Flexible attitude towards working hours and duties, including covering other decorating centres as needed
Pay ranges and benefits vary by location, reflecting skills, experience, and organizational needs. Our employee benefits are designed to support your health and well-being, in accordance with plan terms and conditions.
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