Job Summary
At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.
Purpose
The purpose of the Account Director role is to establish and maintain strong relationships with key clients understanding their business needs and objectives to provide tailored IT solutions. Developing and implementing comprehensive account strategies that maximise client satisfaction and retention whilst achieving the company goals of driving revenue and profitability. Fostering long-term partnerships with both clients and partners is of the utmost importance and overall commercial accountability viability and profitability of a deal is held by the role of Account Director at CDW.
Business Objectives
* Revenue growth
* Customer retention
* Strategic alignment
* Market insights
What you will do
Developing and implementing sales strategies conducting sales campaigns and leading negotiations for long-term contracts
Strategic account management develop and implement account plans and objectives to achieve sales targets and client objectives
Ownership of gross profit target and forecast numbers maintaining accurate sales forecasts and reporting on account performance as well as tracking and reporting on individual account and team performance against KPIs
Regular engagement and meetings with the customersto build relationship and understand needs
Lead virtual teams compiling sales and sales support solution and technical specialists and pre sales co-workers
Act as the key interface between the customer and all relevant divisions
Lead strategic customer engagements (services transformation multi capability complex deals)
Accountable for overall customer experience
Lead whitespace to scale revenue
Hold overall accountability for Bid / No Bid decisions
Building new business relationships using existing industry contacts
Playing an integral role in new business pitches
Leading strategic vendor relationships for allocated customer account s
Work in alignment with relevant v endors and partners
Stay up-to-date with industry trends and the competitive landscape
Success Measures
* Achievement of revenue and profit targets
* Growth and retention of designated accounts
* New business development
* Blend of sales across technology and services
Essential Experience
Experience working in or selling to high growth tech companies or digital native enterprises.
Proven track record of exceeding sales targets in complex consultative sales environments
Experience of leading virtual teams across an organisation
Experience influencing and supporting customer decision making up to and including C-Level
Experience of executing against defined strategy for account territories in line with organisational goals
Experience of developing and executing against strategic account plans
Strong understanding of enterprise level technology trends
Comfortable with digital tools CRM systems (e.g. Salesforce ) and virtual collaboration platforms.
Experience in the Public Sector including tender processes ( delete as appropriate)
Desirable Experience
Understanding of current and emerging technology trends and the ability to articulate the impact this is having on organisations.
Ability to articulate and discuss ESG principles and how technology can drive sustainable outcomes.
Skills
Strong opportunity qualification and forecasting skills
Strong business and financial acumen. An ability to connect technology to business technical operational and financial goals
Strong executive presence and ability to influence senior stakeholders
Resiliency flexibility and agility. An ability to execute while managing ambiguity
Strong relationship management skills e.g. stakeholder management building strong customer partnerships and conflict resolution
Competencies
Communication skills - Demonstrates the ability to combine communication negotiation and storytelling skills with experience in technology consulting to effectively convey complex solutions to clients ensuring clarity engagement and successful outcomes
Customer-centric mindset - Applies deep customer empathy industry knowledge and leadership experience to drive customer-centric initiatives ensuring consistent delivery of value and alignment with client needs and desired outcomes
Relationship management - Leverages strong relationship management capabilities including stakeholder engagement customer partnership building and conflict resolution skills to foster trust and drive collaborative long-term success across complex environments
Strategic and critical thinking Using insight and analytical skills to align customer objectives with broader business goals. Able to anticipate opportunities and challenges ensuring solutions benefit both the client and the organisation
Preferred Qualifications
Benefits
Bachelors or Masters degree in business Technology or a related field
Certifications in sales methodologies (e.g. MEDDPICC Challenger)
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business government education and healthcare customers in the United States the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together we unite. Together we win. Together we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.
Required Experience :
Director
Key Skills
Abinitio,Customer Service,Business Solutions,Cost Estimation,Drafting,Activex
Employment Type :
Full-Time
Experience :
years
Vacancy :
1
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