2nd Line Support Engineer - Milton Keynes
5 Days per week onsite - £35,000 - £38,000 per annum
2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops.
Key skills:
* Strong 2nd Line support experience
* Conduct administration tasks for server operating systems.
* Collaborate with RDS, Citrix, and Hyper-V technologies.
* Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices.
* Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc.
* Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA.
* Administer backup technologies and antivirus/security software.
* Execute cable patching and utilize remote access tools.
* Leverage ITSM tools for streamlined service delivery.
* Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks.
* Possess outstanding customer service and communication ap...