Job Description
Computing Support Analyst
Salary: Band C £30,895 per annum.
Hours: Full-Time (We understand the importance of work-life balance, and are happy to discuss the possibility of flexible working with applicants)
Contract Type: Fixed-Term (1 year)
RAL Space: Rutherford Appleton Laboratory Harwell, Oxfordshire
Together, our scientists, technologists, engineers, technicians and business support team explore the unknown and turn what they find into work that changes the world around us. Whether it’s sending probes into space or finding new ways to treat cancer, everyone here plays a vital role in making a positive difference to society.
Come and discover how much you can achieve when you’re surrounded by world-leading
About RAL Space
RAL Space is a department of the Science and Technology Facilities Council, part of the UK Research and Innovation. We have 60 years of experience and expertise in space programmes. Our scientists, engineers, technicians work through the complete life cycle of space missions: leading concept studies for future missions; designing and building instruments; providing space test and ground-based facilities; operating ground stations; processing and analysing data. RAL Space vision - as the UK’s national space laboratory we make our world better by partnering with our community, advancing the understanding of space and our environment for the benefit of all.
RAL Space IT Services is a busy team providing customer and infrastructure support to RAL Space and across STFC. There is a wide range of areas to get involved in and learn about. We deliver world-class science research and technology development with involvement in over 200 instruments in space. We work with UK and overseas agencies, universities and industrial companies on space and ground-based space projects. Our unique position between industry and academia enables us to strengthen the UK space community.
Key Responsibilities
* Providing first-line support to users — in person, over the phone, and via email — helping staff resolve everyday IT issues.
* Getting involved in new and ongoing IT projects.
* Using our ticketing system to investigate and troubleshoot software, hardware and networking problems.
* Installing and upgrading PCs and laptops as part of our hardware refresh and support activities.
* Onboarding new starters, helping them get set up and ready to work from day one.
* Offering general support across Windows, Mac, mobile devices and printers.
* Document fixes and procedures to improve team knowledge and consistency.
* Escalate complex issues to senior technicians or specialists when needed.
* Working independently and collaboratively on-site, ensuring efficient, secure and customer-focused IT service delivery.
Person Specification
(Please note the below criteria will be assessed at Shortlisting or Interview stage as indicated)
* Achieved - 5 GCSE passes at Grade C/4 or above including Maths, English and a STEM subject. (S)
* Excellent communication skills, as demonstrated in your CV, covering letter and interview (S&I)
* Demonstrable knowledge of - or enthusiasm for – various aspects of computing. Your CV and cover letter should give example(s) of any personal, school or work-based projects that involved learning about and using IT and/or hardware, and what you enjoyed. (S)
* Demonstrable knowledge of PC/Mac computer hardware (S&I)
* Demonstrable knowledge of Microsoft Desktop Products (S&I)
* The ability to provide support both in person and remotely (S&I)
Employee Benefits:
We are offering a 1-year fixed term contract with a whole host of benefits including:
* 30 days holiday (in addition to 10.5 bank holidays and privilege days)
* Flexible working hours
* An excellent average salary pension scheme
* Employee shopping/travel discounts
* Learning and development opportunities
Link to more benefits: https://stfccareers.co.uk/rewards-and-benefits/
Please note, if you will require sponsorship to work in the UK, as part of your sponsorship application, you and any dependants travelling with you, will be required to pay costs directly to The Home Office for the application before you start your role with us. UKRI is normally able to reimburse some, or all of these fees after you have become an employee and this can be discussed with the Hiring Manager. For more information, please visit https://www.gov.uk/skilled-worker-visa/how-much-it-costs or contact Recruitment@ukri.org.
We ask some of the biggest questions in the universe, to answer some of the biggest challenges in the world. Whatever our role, we have the freedom to explore, learn and connect, as part of a community that loves to share knowledge and support one another.
As one of Europe’s largest research organisations, this is a place where there’s always something new to learn – about the world around us, about your career, but most of all, about yourself. Join us and discover what’s possible.