Overview
Job Title: Customer Service Representative
Location: Liverpool - Mersey Chambers with Hybrid Working
Salary: £25,877 - £27,515 plus up to £2,000 performance-related bonus
Working Hours: Hybrid model with a minimum of 3 days in the office (more if you wish) with rotating shift patterns
Early Shift: 8:00am – 16:30pm
Mid Shift: 9:00am – 17:30pm
Late Shift: 11:00am – 19:30pm
An Exciting Opportunity to Kickstart Your Career in Insurance!
Join our insurance-focused inbound contact centre and grow your career in a high-energy, supportive environment. We’re looking for a Customer Service Representative to join our team and contribute to a thriving inbound contact centre.
What You’ll Be Doing
* Crush Your Goals & KPIs: Hit targets and contribute to the team’s success; growth may bring salary progression.
* Achieve Quality Excellence: Deliver excellent service, excel in call audits, and meet high-quality standards.
* Turn Complaints into Opportunities: Handle difficult situations with patience, empathy, and problem solving.
* Handle Policy Queries & Changes: Be the go-to expert for insurance policy clarifications and changes.
* Provide VIP Service to Every Customer: Go above and beyond to create an amazing experience.
* Be a Brand Ambassador: Represent our brand and values in all interactions.
What We’re Looking For
* Motivation & Drive: Passion for exceptional service and continuous improvement.
* Strong Communication Skills: Comfortable on phone and webchat; clear explanations and active listening.
* Empathy & Patience: Manage tricky situations with care and put customers first.
* Goal-Orientated: Enjoy challenges and strive to hit targets.
* Attention to Detail: Accuracy in managing insurance policies.
Why This Opportunity is Exciting
* Career Growth with Pay Increases: Full training provided; pay grows with experience.
* Join an Amazing Team: Supportive, friendly culture that pushes for personal and team growth.
* Endless Development Opportunities: Continuous learning and opportunities to level up.
* A Fun and Dynamic Environment: Positive, high-energy workplace.
Why You Should Apply
This is an exciting opportunity to develop professionally, make an impact, and be part of a growth-focused team in the insurance industry.
Grow with Acorn
At Acorn Insurance, we are rooted in Liverpool and part of the Acorn Group, with over 40 years of specialist insurance expertise. We are a national leader employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We offer growth opportunities, flexible benefits, and a commitment to a people-first culture. We work to support our colleagues with a range of recognitions, wellbeing initiatives, and inclusive practices.
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