Be part of the Family
We’re a family business through and through – family owned since 1868, family run, with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds, and a wealth of activities to enjoy.
We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.
We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive, and Be You, you’ll fit right in.
Crieff Hydro Hotel
Located in the heart of Scotland, set in a 900-acre estate in Perthshire, we’ve been welcoming generations of families for 150 years. Our facilities include 215 hotel bedrooms, 55 self-catering lodges, six restaurants, and over 60 onsite activities – there truly is something for everyone!
About the role
A friendly welcome at reception sets the tone for a great stay at Crieff Hydro. You’ll need personality and positivity in abundance. Your responsibilities include guest check-ins, resolving issues, and upselling the resort and its exciting activities.
What we need from you
You should have previous customer service experience and be able to handle issues in a caring, helpful manner. Good systems knowledge is essential; experience with Maestro or similar booking systems is a plus.
You’ll work varied shifts, starting as early as 8am and finishing as late as 10pm.
What you’ll get from us
* Live-in Accommodation – On-site, affordable housing with bills included may be available. Most rooms are single with an ensuite, but this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
* Free Meals on Shift – Enjoy delicious staff meals while you work.
* Exclusive Discounts – 30% off food, drinks, retail, discounted leisure memberships, and reduced hotel activity rates.
* Team Rate Hotel Stays – Discounted stays at all hotels from just £30 per night.
* Refer a Friend Bonus – Earn up to £250-£500 for each successful referral.
* Guest Mention Rewards – Earn £5 whenever a guest leaves a positive review mentioning you.
* A Friendly & Supportive Team – Work in a fun, welcoming environment that prioritizes team spirit and well-being.
* Grow with Us – We invest in our people to develop new skills or advance your career.
* Career Progression – Opportunities across seven hotels and multiple departments to grow and explore new paths.
* Leadership Development – Access our Be A Leader program to build leadership skills.
* Wellbeing Support – 24/7 confidential support via the Health Assured Employee Assistance Programme.
* Team Events & Annual Staff Party – Celebrate your achievements with our regular events and legendary annual staff party.
Careers at the Crieff Hydro Family of Hotels
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Please note: This opportunity does not qualify for sponsorship. To be considered, you must have the right to work in the UK.
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