Purpose of Position:
Our 3rd Party Repair Centres are an extension of the ASUS family, you will primarily be responsible for managing all aspects of the daily repair operations, such as reporting, inventory management, and ensuring KPI’s and deadlines are met. You will also be working closely with other UK Team member as well as ASUS branches based in The Netherlands, Czech Republic and Taiwan in order to maintain business performance.
Principle Accountabilities:
* Daily monitoring of KPI’s
* Daily Management of 3rd Parties
* Answering 3rd party queries
* Contacting Customers
* Producing daily and weekly reports for management
Competency – what people can do:
* Building Strategic Working Relationship
* Contributing To Team Success
* Data Management
* Excellent Communication and Listening Skills
* Problem solving
* Time management
* Warranty Processes
* Excellent knowledge of Microsoft Office Applications
* Knowledge of Chome OS
* Fluent in Mandarin Preferable but not essential
* Flexible
Attributes – who people are:
* Service Minded
* Analytical
* Taking ownership of issues from start to finish
* Proactive
* Able to work to and meet time sensitive deadlines
* Able to work as part of a team
* Able to work independently
Knowledge – what people know:
* Excellent Knowledge of Microsoft Applications (Word, Excel)
* Customer Service Background
* Customer Orientated
Experience – what people have done:
* Ideally you will come from an IT Help Desk or Customer Service Background
* Computer Maintenance and Repair
* Management or control of 3rd parties
Salary is dependant on Experience
Benefits include
* Company discount
* Staff pension
* On-site parking
* Free Eye Care Voucher Scheme