Digital Business Analyst – API & Process Design
London (Hybrid)
Albany Beck is looking for a Digital Business Analyst to join an exciting transformation programme within a leading Investment Bank. The role sits at the intersection of technology, process design, and customer experience, supporting the delivery of innovative, API-driven digital solutions.
About the role
As a Digital Business Analyst, you’ll work across product, engineering, and design teams to ensure digital journeys are intuitive, efficient, and seamlessly integrated. You’ll translate complex system interactions into clear, actionable requirements — ensuring every API connection, data field, and process flow delivers value to the end user.
What you’ll do
* Partner with technical teams to understand API capabilities and dependencies, defining how data fields connect between user interfaces and system payloads.
* Analyse existing digital processes and design future-state workflows that optimise performance, reduce friction, and enable automation.
* Document process flows, data mappings, validation rules, and exception handling to ensure end-to-end visibility.
* Collaborate with UX and product teams to design user journeys and capture screens that align with API structures and data requirements.
* Facilitate workshops to gather requirements, refine user stories, and validate proposed solutions with stakeholders.
* Communicate technical impacts, risks, and dependencies clearly to product owners and delivery leads.
What you’ll bring
* Proven experience as a Digital or Technical Business Analyst, ideally within API-led or platform-based projects.
* Strong understanding of RESTful APIs, data schemas, and system integrations.
* Experience creating process maps, workflow documentation, and data flow diagrams.
* Ability to translate technical detail into clear business logic and requirements.
* Familiarity with tools such as Postman, Swagger, Confluence, JIRA, Visio, or Miro.
* Comfortable working in agile delivery environments with cross-functional teams.
* Excellent communication and stakeholder engagement skills.