About IMS Group: At IMS Group, we are a leader in fire safety solutions, providing industry-certified fire door and fire-stopping services across the UK. With an unwavering commitment to compliance, quality, and sustainability, we work in close partnership with residential property managers, delivering trusted, end-to-end fire protection services. As the first company in the UK certified by UKAS under the Bluesky scheme for both fire door and fire-stopping surveying, we pride ourselves on setting the standard in our field. The Role: We are seeking a highly organised and proactive Service Delivery Manager to join our dynamic team. This pivotal role involves ensuring the seamless coordination of fire safety projects, from initial client engagement to job completion. You will act as the key liaison between clients, our technical teams, and internal departments to ensure services are delivered on time, on budget, and to the highest standard. Key Responsibilities: Coordinate and schedule works in liaison with clients, operatives, and contractors Compile and manage detailed project reports and updates for internal and client review Ensure all works are delivered in compliance with agreed specifications and industry standards Serve as the main point of contact for client communications during project delivery Monitor project progress, resolve issues promptly, and escalate where required Ensure accurate documentation and use of IMS Group’s bespoke reporting software Support continuous improvement by identifying and implementing process enhancements Assist with resource planning and mobilisation of project teams Maintain strong relationships with stakeholders, ensuring a customer-first approach What We’re Looking For: Proven experience in a service delivery, operations, or project coordination role Strong organisational and time management skills Excellent communication and interpersonal skills A keen eye for detail and accuracy in reporting Ability to multitask in a fast-paced environment Familiarity with fire safety, construction, or compliance sectors is desirable but not essential Proficiency in Microsoft Office and comfort with bespoke software platforms A proactive, solutions-focused mindset Why Join IMS Group? Be part of a pioneering company that values quality, compliance, and sustainability Work with a supportive, professional team in a fast-growing business Continuous development opportunities and training Competitive salary and benefits package