Main area: Paediatrics
Grade Band: 3
Contract: Permanent
Hours: Part time - 24 hours per week (Monday-Wednesday)
Job ref: 205-6840395
Employer: University Hospitals of North Midlands NHS Trust
Employer type: NHS
Site: Royal Stoke Hospital
Town: Stoke-on-Trent
Salary: £24,071 - £25,674 Pro Rata
Salary period: Yearly
Closing: 05/01/2025 23:59
Paediatric Medical Support Secretary
Band 3
Job overview
Division: Women’s, Children’s & Clinical Support Services
Job Title: Support Secretary – Paediatrics
Hours: 24 hours per week
Managerially accountable to: Junior Operational Services Manager
Professionally accountable to: Directorate Manager
Main duties of the job
The post holder is required to support in the delivery of a comprehensive administrative service to the specialty team. This is a split role within one team for paediatric diabetes (14 hours per week) and general paediatrics, oncology, haematology, endocrinology. Responsibilities include waiting list management in accordance with the Patient Access Policy, communicating appointment and admission-related information to patients and carers, and typing correspondence as appropriate. The post holder will log referrals, make/amend appointments, and deal with all queries that come into the team. The diabetes role requires yearly audit, yearly figures, input into the Twinkle system, annual review letters, and clinic letters.
The post holder will be responsible for sorting and distributing incoming/outgoing information in a timely manner. Application of national rules and guidance is critical in relation to treating patients in a timely manner and chronologically, whether by clinical priority or in terms of length of wait.
As part of the administrative support structure, the post-holder is responsible for adhering to the Trust’s Access Policy and Standard Operating Procedures.
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM, and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return, we ask all of our employees to make a commitment to the values, co-created by our staff, patients, and carers, that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust, we know that investing in, supporting, and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Detailed job description and main responsibilities
Please see attached Job Description and Person Spec for a detailed view of the role or contact Gemma Street-Price, Junior Operational Services Manager on 01782 671522.
Person specification
Qualifications
* Good general education to include GCSE English or equivalent
* RSA 3 Word Processing or equivalent
Knowledge, Skills, Training, Experience
* Secretarial/Clerical background with experience in database and Excel systems
* Knowledge of hospital systems
* Experience of working in an acute hospital setting
Personal Qualities
* Ability to work as part of a team
* Ability to use own initiative
* Able to work with confidential information
Important information about your application
* All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
* References: please ensure you provide email addresses for all referees for the last three years of employment.
* We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith, or sexual orientation. Appointment will be based on merit alone.
* Flexible working will be considered in line with Trust policies.
* New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
* We work with ‘trac.jobs’ to support our recruitment process. If you have any queries regarding this, please read this privacy notice.
University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.
We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non-encrypted format.
If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help.
At UHNM, we are fortunate to receive a high volume of applications for many of our roles; on this occasion, we would reserve the right to close any advert early, therefore please apply without delay!
If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). Please note, this is in addition to any professional registration requirements and not a replacement for your qualifications.
If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of application to ensure sufficient time for the recruitment and training process associated with the role. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa, as a new Skilled Worker Visa would be required for a new role.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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