Customer Experience Executive - Rhondda Valleys
1. Salary: Up to £25-35,000 per annum, pending experience, plus a bonus scheme based on conversion and upsell.
2. Hours: Monday to Thursday 9:00am-5:30pm and with a 9:00am-4:00pm on a Friday (38.5 hours), our client can be flexible on this to suit.
3. Benefits: Increasing annual leave, pension scheme and flexible hours.
Our client, a well-established commercial vehicle leasing specialist based in the Rhondda Valleys that's been operating for circa 10 years, is currently expanding and looking to recruit a proactive Customer Experience Executive to join their business to nurture existing client relationships, re-engaging potential customers, and driving additional revenue opportunities.
Whilst each day is going to be different, our client is looking for someone to proactively contact customers post-sale at key intervals (1, 3, 6, 12, 18, 24 months and beyond) to ensure satisfaction and maintain strong relationships to retain customers; they have a large database with around 4,500 converted customers on it. Furthermore, you will also be responsible for identifying opportunities to upsell additional products relevant to customers’ post sale, and pre-delivery, to reconnect with prospective customers who previously did not convert, to generate new business, and lastly to encourage satisfied customers to leave positive Google reviews to enhance the company’s online reputation.
This is a new role for our client; the roles' responsibilities and focus points could develop over time based on the successful Customer Experience Executive's attributes coming to light. Alongside this, the successful Customer Experience Executive role has scope to grow into something much larger as the business develops, therefore making this role very exciting.
Our client requires the successful Customer Experience Executive to have a great telephone manner, ideally from a stable customer experience/customer service role. A working background in upselling and converting would be advantageous, also. Our client is based just off the A470, so the ability to commute to the area is required, making it an advantage to have a full driving license.
What's in it for you? For your hard work as a Customer Experience Executive, our client is offering:
4. Basic salary between £25 35,000 per annum; however, this is based on experience and current earnings.
5. Access to a performance-focused bonus scheme, with the ability to earn a payment per lost sale that's converted, and a % of additional upsell.
6. 20 days annual holiday plus the 8 bank holidays; however, this increasing over length of service up to a maximum of 30 days (Gain 2 days for every 2 years of employment).
7. Nest workplace pension scheme.
8. Exciting opportunity to join a growing and local commercial vehicle specialist that's been operating successfully for 10 years!
9. Working hours are Monday to Thursday 9:00am-5:30pm and 9:00am-4:00pm on a Friday (38.5 hours); however, our client can be flexible on this to suit.
Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Rhondda Valleys and Rhondda Cynon Taff, today to discover more about this fantastic opportunity.
At Perfect Placement, our team of automotive recruitment consultants are passionate about connecting skilled professionals with leading motor trade roles. If you’re seeking to enhance your career and explore more Customer Experience Executive jobs in your area, get in touch today.