Job details
Job reference: 2026R000471
Date posted: 20/02/2026
Application closing date: 08/03/2026
Location: Ulster Folk and Ulster Transport Museums, Cultra
Salary: £37,694 - £38,990 per annum
Package: Generous annual leave entitlement, civil service pension scheme
Contractual hours: 37
Basis: Full time
Job category/type: Experience & Enterprise Development
Visitor Services Manager- Ulster Folk Museum and Ulster Transport Museum
National Museums NI is a leading cultural institution and is responsible for ensuring that its significant collection is developed, cared for and accessible to the widest possible audience. Almost one million people enjoy our four museums each year, and through loans, research, community activity and digital programmes we engage a much wider audience than those who physically visit our museums.
We believe that our museums can play an important and valuable role at the heart of society. Through our work we preserve, protect and promote the region's cultural assets, knowledge and collective memory. We provide shared and trusted spaces to explore who we are, where we have come from and where we might be going. We engage and work in partnership with the public to share stories and care for and present a vast range of objects bringing important cultural, educational, social and scientific ideas to life. We unite the past, present and future; enhance health and well-being; make places more attractive to live in, work and visit; and, create positive economic impact. We inspire present and future generations of pioneers, designers, makers and community leaders. Our museums are loved and trusted public institutions: they provide joy, prompt reflection, and foster curiosity about the world around us.
The Visitor Services Manager will be responsible for motivating and managing the visitor services team to deliver excellent interpretive services and customer care to all visitors and users at the Ulster Folk Museum and Ulster Transport Museum. The postholder will maintain standards of accuracy, quality of presentation and historic interpretation of the Museum and its collections. The postholder will liaise with colleagues in other departments to ensure the above and to ensure the welfare and safety of all visitors to the Museums. The postholder will be responsible for the planning and delivery of a programme of special events and for the co-ordination and delivery of all visitor services elements therein.
The Ulster Folk Museum has recently secured £50 million in funding supported by the Department of Communities and the National Lottery Heritage Fund. The museum is entering into a phase of renewal for the future making this an even more exciting time to join the Visitor Services Management Team. The Reawakening project will enhance our spaces, improve visitor facilities and open up more of our collection than ever before. More information about the project can be found here.
So, if you are excited by this opportunity and believe you have necessary experience, vision, passion and enthusiasm to make the necessary impact we would be delighted to receive your application.
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