We are looking for an IT Operations Apprentice to support our IT & Information function, which sits within our Operations department. This is an exciting opportunity for someone who is curious, eager to learn, and ready to thrive in a fast-moving environment. You will gain hands-on experience across IT support, AI support, and operational processes, working with a dynamic team to help drive our business forward.
We are looking for someone who:
- Is enthusiastic about technology and operations
- Has a proactive approach to problem-solving
- Is keen to learn new skills and develop professionally
- Communicates clearly and works well in a team
- Is organised and able to prioritise tasks in a busy environment
You will be involved in:
- Providing first-line IT support to staff and end-users
- Assisting with troubleshooting hardware and software issues
- Supporting the deployment and maintenance of IT systems and devices
- Helping with the setup and monitoring of AI tools and solutions
- Assisting in operational processes such as asset management, documentation, and workflow optimisation
- Participating in IT and operations projects as required
- Maintaining accurate records of support requests and resolutions
- Ensuring compliance with IT policies and procedures
Key responsibilities:
IT support:
- Respond to staff queries and resolve basic technical issues
- Set up and configure new devices for staff
- Support software installations and updates
- Support with IT & Information Security audits
- Help maintain IT asset inventory
AI support:
- Assist with the implementation and monitoring of AI tools
- Provide basic support for AI-driven applications
- Document user feedback
Operations support:
- Support operational process improvements
- Assist with documentation and reporting