We’d love to hear from you if you’re: Knowledge and experience of creatively planning, developing and delivering engaging and inclusive audience led programming/events in heritage or cultural settings Creative thinking, adaptability and excellent time management. Budget monitoring and performance tracking including competence in evaluating visitor experience and using insight to inform improvements. Working collaboratively across departments and with external partners, demonstrating strong leadership and good working relationships. Deep understanding of health and safety, safeguarding, and compliance in public environments. Aware of ways to interpret precious collections of art and objects to a wide variety of people. Well-organised, and able to work at pace and keep to time. Used to working with and supervising volunteers. Senior Visitor Experience OfficerThe outstanding art collection is just one of the many attractions to this beautiful Italian-inspired mansion. The extensive garden and grounds along with the vibrant and changing programming of events and activities bring a diverse range of visitors all year round. As one of the National Trust’s ‘treasure houses’, and with a priority for transformational growth following a major infrastructure project to improve visitor facilities, the team are ready to welcome an increased number of visitors to enjoy the 8,500-acre estate and its rare collection of artefacts. The property has a rural location, so its likely you will require your own transport to get here. For more information about our property please visit www.nationaltrust.org.uk/kingston-lacy.As part of the Visitor Experience team, you'll be focused on developing great visitor experiences as part of a team. This will range from creatively planning, designing and delivering events and activities for peak times such as Easter, summer and Christmas to supporting new cultural focused programming linked to the stories of Kingston Lacy. You will work to bring new event and engagement ideas to Kingston Lacy alongside constantly improving presentation standards and customer service across public facing events and activities.You’ll work alongside colleagues and volunteers in all department to ensure the smooth development and delivery of events to make sure everyone who visits has everything they need to enjoy their day. These visitors will hopefully become repeat visitors and develop an emotional connection to Kingston Lacy and the National Trust.You'll carry out duty management as needed, and will work weekends on a rota basis. Sometimes you may need to get stuck in and help wherever you’re needed, to keep the whole place running smoothly.You’ll have plenty of opportunities to talk to visitors, introducing them to all that makes Kingston Lacy so special. You may also be managing and supervising others, including volunteers.You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 28th June 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 177173IRC177173WimbornePermanent or Fixed Term f/t (37.5 hrs pw for 14 mo)Ends: Jun 28th We’re looking for someone dynamic and creative with great people skills, who loves to inspire and delight by providing top-quality experiences for visitors, to join us as a Senior Visitor Experience Officer at Kingston Lacy, Dorset.There are two vacancies:-1 x one permanent role, full-time 37.5 hours per week1 x maternity cover role, full-time 37.5 hours per week. This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12-14 months.Interviews: Thursday 9th July 2026Kingston Lacy Estate, Kingston Lacy, Wimborne, BH21 4EACompliance.Eligibility to Work in the UK28,993 pa