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Customer Service Advisor - Watlington, Watlington
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Client:
GCB
Location:
Watlington, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
972ae4cc75b7
Job Views:
28
Posted:
17.06.2025
Expiry Date:
01.08.2025
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Job Description:
My client, an established multi-group that offers a wide range of property services across the UK, is seeking to grow its team of Customer Service Advisors in the surrounding Oxford area.
As a Customer Service Advisor, you will be part of a busy service team and will be responsible for assisting in the progress of the day-to-day running of each of their departments, which can lead to a fantastic opportunity for a long-term career with progression.
Ideally, they are looking for someone with a background in working within the property industry in customer care or admin; however, they would consider someone with a strong admin or customer service background.
This is an exciting and very rewarding opportunity to join a highly successful and growing business that's not to be missed!
The successful Customer Service Advisor will be offered:
* Progression opportunities
* Parking
* Overtime paid
Customer Service Advisor requirements:
* Excellent communication skills; both written and verbal
* Ability to communicate correctly and clearly with all customers and service providers
* Experience in administration
* Good problem-solving skills
* Ability to prioritise time quickly and effectively in various departments
* Work successfully in a team environment as well as independently
As a Customer Service Advisor, your role will involve:
* Developing an understanding of the company’s profile to ensure that both customers and service providers can be helped through each process
* Ensuring that all service providers are spoken with daily and responded to accordingly via email or telephone
* Working effectively across a variety of communication channels: Phone or email
* Maintaining customer records and referring potential leads to the sales department
* Reporting customer complaints and escalating issues when necessary
Working hours:
* Monday to Friday 8:30 AM – 5:30 PM or 9:30 AM – 6:30 PM (On rota)
* Occasional Saturday (offered as Overtime)
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