Key Responsibilities
Standards Process & Systems Development
* Contribute towards the review and update of the Quality Management System, Good Practice Guide, Fire Safety Performance Policy, Build Manual and Quality & Customer Service Process
* Contribute to any working groups on build and systems compliance improvement
Operational Support
* Induct new staff in the Quality Management System – policies and processes, and the high levels of customer satisfaction expected at Crest Nicholson
* Ensure, by training and coaching, that the site team (Build Managers and Site/Assistant/Trainee Managers) are consistently implementing Crest processes and systems as required. For example:
* Zutec to demonstrate Build Stage Quality Compliance and capture of evidence
* Capture of evidence as laid out in the Quality policy and procedures which set out the required evidence to be captured
* Ensure the Build/Site Manager can arrange sub‑contractor set up of Zutec through IT Services
Group Assurance
* Check the use of Zutec for Build Stage Quality Compliance against the Quality Dashboard and agree any improvement action plans to achieve agreed compliance targets
* Utilise reporting tools and services from external organisations such as NHBC and Premier, customer satisfaction reports to achieve compliance
* Audit systems utilisation for key evidence requirements such as:
* Sub‑contractor evidence for fire protection and insulation
* Check compliance to the Fire Safety Performance Policy and Quality & Customer Service Process
* Check snagging is being managed and closed and investigate root cause of any defects
Product Quality Assurance
* Off‑Site Manufacture site visits and audits
* Critical component and building performance requirements
Qualifications
* Experience in the construction/home building industry
* Building regulations and new home warranty standards
* Strong communication, coaching and training skills
* CSCS card
* Internal auditor (desirable)
* Practitioner Level of the Chartered Quality Institute (PCQI) or equivalent/working towards (desirable)
* Sound working knowledge of Microsoft Office products including Teams
* Proactive, self‑starter, able to work on own initiative or within team
* Good understanding of Operational IT systems to record build compliance
Benefits
* Company Bonus Scheme
* Private healthcare and cash plan options
* 25 days' annual leave
* Cycle to work scheme
* Share save scheme
EEO Statement
We are an inclusive employer; the Company will consider flexible working requests for all roles.
We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunity employer.
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