Customer Success Manager – Remote | £45,000
A fast-growing Cyber Security service provider is looking for an experienced Customer Success Manager with a background in technology, cyber, or digital operations to join their dynamic team.
This is an excellent opportunity for someone who excels at building strong client relationships and guiding customers through the full lifecycle—from onboarding through to ongoing service delivery and optimisation.
About the Role:
You will play a key role in ensuring customer success by focusing on onboarding, service delivery, and continuous improvement. You’ll work closely with technical subject matter experts in a collaborative environment that values creativity, fresh ideas, and teamwork.
If you're a proactive, relationship-driven professional who enjoys working at the intersection of technology and customer service, we’d love to hear from you.
Key Responsibilities:
* Take ownership of customer onboarding, service delivery, and availability
* Continuously evaluate and enhance service operations
* Maintain regular contact with customers to assess needs and eliminate adoption barriers
* Monitor customer health to anticipate risks, identify trends, and spot opportunities
* Build strong relationships with stakeholders to deliver value and improve customer metrics
* Identify and report on high-risk accounts or potential business threats
* Partner with Account Managers to support renewal efforts
* Drive customer retention through satisfaction and feature adoption
* Keep customers informed on new features and how they support their goals
* Serve as an escalation point for any service-related issues
What We’re Looking For:
* A reliable self-starter, takes ownership, and works well both independently and within a team
* Strong commitment to delivering value and driving continuous improvement
* Familiarity with service methodologies in IT or Technology environments
* Experience in MSSP, IT, Technology, or Cyber Security sectors (highly desirable)
* Eligible for SC Clearance (must be a British Citizen or have lived in the UK for 5+ years)
Interested?
For more information or to apply, please reach out to Catherine Burn at c.burn@ltharper.com, or apply online today.