Join a team where your work genuinely makes a difference. Were supporting a growing organisation that puts people at the heart of everything they do. Theyre investing in their services, expanding their customer support operations, and looking for a motivated, friendly Application Support Advisor to join their team. The Role As a Application Support Advisor, youll be the first point of contact for customers, handling a wide range of queries and ensuring every person you speak to receives a supportive, efficient, and positive experience. This isnt a script-reading role. Youll use your judgment, empathy, and problem-solving skills to understand the customers situation and help them find the right solution. Youll be: - Answering inbound calls and responding to customer queries with warmth and professionalism - Providing accurate information and guidance based on customer needs - Logging and updating case details clearly and accurately - Following processes and compliance requirements - Working to achievable SLA and KPI targets - Identifying recurring issues and suggesting improvements - Supporting the wider team to keep things running smoothly Its a fast-paced role where communication, patience, and people skills are absolutely key. What Youll Bring Were looking for someone who is: - Friendly, patient, and confident speaking to a wide range of customers - Able to stay calm and professional under pressure - A natural communicator who can explain information clearly - Comfortable using multiple systems and updating records accurately - Keen to learn, develop, and contribute to the team - Experienced in a call centre or customer service environment Why This Role Stands Out Youll be joining a supportive organisation that genuinely cares about its customers and its staff. Theyre investing in new ways of working, encouraging fresh ideas, and offering opportunities for development as the team grows. Your role will have real impact. Youll help people every day, your feedback will matter, and youll be part of a team that values empathy, quality, and great service. If youre looking for a role where you can grow, build meaningful connections, and make a real difference to the customer experience, wed love to hear from you.