IT Service Desk Analyst - Surrey (Hybrid, Permanent)
Salary:
£34,000-£43,000 |
Immediate Start
We are seeking a skilled and customer-focused
IT Service Desk Analyst
to join our busy IT team in Surrey. This permanent role offers a hybrid working model and the opportunity to support IT services across a dynamic environment, delivering excellent technical support and ensuring high levels of customer satisfaction.
Key Responsibilities:
* Provide first-class IT support to end users, including incident management, request fulfilment, and troubleshooting hardware/software issues.
* Deliver support for Windows 11, Microsoft Office/Office 365, Active Directory, SCCM patching, and account administration.
* Log, categorise, prioritise, and resolve incidents in line with ITIL best practices and Service Level Agreements.
* Collaborate with colleagues, third parties, and other teams to resolve issues efficiently.
* Participate in Change Management, Problem Management, and project work as required.
* Maintain accurate documentation, asset management, and regulatory compliance (SOX).
* Support office moves, technical upgrades, and the development of productivity tools such as Microsoft Power Apps.
* Contribute to continuous improvement of IT processes and service delivery.
Requirements:
* 5+ years' Service Desk or IT support experience in a busy environment.
* Strong knowledge of ITIL processes and practical application.
* Proven expertise in Windows 11 support, Office 365, SCCM, and PC hardware/software troubleshooting.
* Experience with Active Directory, remote support tools, and maintaining technical documentation.
* Excellent customer service, communication, and collaboration skills.
* Ability to work flexible hours, including a weekly rotated shift pattern, occasional Saturdays, and on-call Sundays.
* Experience in Financial Services is highly desirable.
Benefits:
* Competitive salary (£34k-£43k)
* Permanent, immediate start
* Hybrid working model
* Opportunities for career development and skills enhancement