Job Title
Long Term Strategic Partnerships (LSP) / Back Office Coordinator
Job Description
We now have an exciting opportunity within Philips Healthcare in our Services Support Centre for our Managed Service team. We are seeking an exceptional Solutions Analyst and Coordinator.
Ideal candidates will have excellent analytical and customer service skills, a keen eye for detail, strong problem-solving abilities, and the capacity to work independently or as part of a team to deliver optimal reporting solutions and customer service.
Your role includes:
1. Create and maintain shared customer-facing and internal operational and financial reports using data extracted from Philips ERP systems and workflows, including performance, conformance, exception, and asset tracking.
2. Utilize Salesforce.com to verify data, manage plans, cases, and records.
3. Analyze reports for accuracy and identify trends to support corrective actions.
4. Coordinate with back-office departments and customers to ensure data accuracy and completeness.
5. Control access to reports for stakeholders.
6. Collaborate with procurement and third-party suppliers regarding service and pricing.
7. Work with finance and admin teams to ensure data accuracy and proper financial reporting.
8. Assist Customer Delivery Manager with performance reports and attend governance meetings as needed.
9. Handle customer calls, log them in the management system, and escalate issues when necessary.
10. Manage Preventative Maintenance schedules aligned with contracts.
11. Update call and asset management systems to reflect current statuses.
12. Generate exception reports via Equipment Management Systems.
13. Communicate with customers via phone, email, and portals.
14. Participate in special projects or responsibilities as assigned.
15. Coordinate with planning, logistics, and contracts teams to resolve customer issues.
16. Manage shared email inboxes and multi-channel communications.
17. Collaborate with field teams and managers to support customer needs.
18. Attend customer site visits and represent the team as a Customer Advocate.
Ideal candidate attributes:
* Motivated, proactive, eager to learn and grow.
* Resilient, confident, with strong problem-solving skills.
* Experienced in data manipulation and MS Excel.
* Capable of working independently and in teams.
* Ownership-driven, calm under pressure, adaptable.
* Excellent communication skills, both written and verbal.
* Committed to customer satisfaction, trustworthy, confident.
* Organized with good workload and priority management.
* Ability to meet targets and deadlines.
* Strong IT skills, especially Microsoft Office.
* Attention to detail and ability to work under pressure.
This role is based in Farnborough, Hampshire, with hybrid working arrangements (initial training onsite, then up to 2 days remote).
Salary is competitive, based on experience, with shift allowances, bonuses, flexible benefits, and access to Philips University. Please discuss all benefits with your recruiter.
If interested and you meet many of the criteria, we encourage you to apply—even if you do not meet every requirement. Learn more about our diversity and inclusion initiatives here.
About Philips
We are a health technology company committed to accessible, quality healthcare for all. Join us in doing meaningful work that impacts lives.
* Learn more about our business here
* Discover our history here
* Learn about our purpose here
About Philips UKI
We are recognized as a Disability Confident employer, part of the Armed Forces Covenant, and committed to mental health and diversity. We welcome applicants from all backgrounds and encourage sharing any reasonable adjustments needed during recruitment and employment.
For more, see our Inclusion and Diversity Policy and our Human Rights report.
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