We are currently recruiting for an experienced Technical Writer with Active Security Clearance (SC) to join a fast-paced End User Computing (EUC) and Zero Trust environment.
This is an initial contract opportunity with strong potential to convert to permanent (subject to performance and business needs).
If you enjoy turning complex technical concepts into clear, structured, and user-friendly documentation — this could be an excellent fit.
The Role
You will be responsible for creating and maintaining high-quality technical documentation supporting EUC services, identity, and security platforms.
Working closely with engineering, security, and identity teams, you’ll produce:
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Internal service documentation in Confluence
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Customer-facing content published to SharePoint Online
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SOPs, runbooks, and knowledge base articles
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Clear separation and redaction between internal and external documentation
You’ll play a key role in ensuring documentation remains accurate, structured, and aligned with service changes.
Key Responsibilities
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Write and maintain service documentation, SOPs, runbooks and knowledge articles
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Document onboarding/offboarding processes and device lifecycle management
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Capture access and authentication flows (SSO, MFA, conditional access)
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Document troubleshooting and escalation paths
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Establish documentation standards (templates, version control, review cycles)
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Collaborate closely with SMEs and Test Service Managers
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Create diagrams using tools such as Lucidchart, Visio or draw.io
Technologies You’ll Be Writing About
While deep hands-on technical expertise is not essential, the ability to understand and clearly explain technical concepts is critical. Technologies include:
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Zscaler (Zero Trust access patterns)
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Okta (Identity Provider)
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Microsoft Entra (SSO/MFA & Conditional Access)
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Omnissa Workspace ONE
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Jamf Pro
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Microsoft 365 (E5 security capabilities)
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Windows, macOS, iOS & Android endpoints
What We’re Looking For
Essential:
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Proven Technical Writing experience within IT environments (EUC, identity, security, networking or cloud)
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Strong communication skills with the ability to simplify complex topics
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Experience using Confluence and publishing to SharePoint Online (or similar)
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Comfortable working in secure, fast-moving technical environments
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Active SC Clearance (transferable)
Desirable:
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Familiarity with Zero Trust principles
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Knowledge of Zscaler, Okta, Microsoft Entra, Workspace ONE, Jamf Pro or Microsoft 365 E5
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ITIL / service management documentation experience