JOB DESCRIPTION
Job Title
Field Service Engineer, Patient Care Informatics – Castilla y León
Job Description
Field Service Engineer, Patient Care Informatics (PCI) – Castilla y León
As a Field Service Engineer, you will provide technical support for Philips solutions, including installations, upgrades, preventive and corrective maintenance, repairs, and related activities at customer sites across Castilla y León locations.
Your role:
1. You will be primarily supporting Castilla y León region
2. Provide remote and on-site technical support to implementation and project teams.
3. Work closely with Healthcare Information Systems implementation teams during deployment and post go-live, including integration activities, third-party device connectivity, and data exploitation.
4. Act as technical lead for small to medium implementations, managing technical escalations and ensuring timely resolution.
5. Perform remote monitoring, manage alerts, open incident tickets, and drive incident resolution while maintaining clear customer communication, accurate documentation, and compliance with Philips work practices and health & safety guidelines.
You're the right fit if:
6. You hold a Bachelor’s degree in computer Science or Biomedical Engineering (or other equivalent field) and have over 3 years of relevant experience in a similar role
7. You hold a valid driving license required, with the ability and willingness to travel across the Castilla y León area
8. You have experience with healthcare IT products and strong knowledge of integration standards and technologies such as HL7, FHIR, web services, and related interoperability concepts
9. You have experience working with Oracle and/or SQL databases, Windows operating systems, and remote support tools
10. You are a fluent Spanish speaker with a good level of English
11. You have excellent communication and interpersonal skills, a collaborative mindset, and the ability to adapt as products evolve
12. You are proactive, detail-oriented, eager to collaborate, and motivated to help improve customer environments through technical insight and optimization.
Preferred
13. Knowledge of SACYL health-sector systems and solutions is highly valued
14. Knowledge of health-sector systems and solutions within SERMAS is valued
15. Additional languages besides Spanish and English will be considered a plus
16. You have experience with product installation & troubleshooting and IT networking
17. Experience with healthcare product installation (particularly in critical patient care and electronic health record systems), network diagnosis, system connectivity, and remote service within engineering/medical devices will be an advantage.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This role is a field role.
This role is not open to a relocation.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion.
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