Leasehold Manager Location: Hybrid / Oxford (OX4) Salary: £34,800.00 - £36,631.00 Working hours: 35hpw across Mon-Fri Permanent position Driving license essential A2Dominion Group We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. Role overview: We have a fantastic opportunity for a Leasehold Manager to act as the main point of contact for our customers and to block manage a portfolio of Leasehold properties within assigned neighbourhoods, ensuring that all properties are well-maintained and comply with relevant health and safety regulations. You will be responsible for delivering excellent customer service within the framework of Leasehold Services. Your key responsibilities will include: * Be the point of contact for your customers to resolve and investigate complaints and issues raised by residents and provide advice and guidance * To buld relationships and work with both internal and external stakeholders. * Attending meetings, hearings and other forums to build relationships with customers. * Delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and year end accounts. * To carry out/monitor regular estate inspections and ensure accurate records are maintained, ensuring all properties are well-maintained and comply with relevant health and safety regulations. More About You: * Full UK Driving License essential * Educated to GCSE level or equivalent in Maths and English (Grades AC) * You must have previous experience of property management. * Front line / customer facing property management experience desirable. * You will have excellent customer service skills as well as an understanding of issues relating to leaseholders and shared owners. * You will have excellent interpersonal and communications skills (verbal and written). * You will also have the ability to analyse and draw logical conclusions from complex data. * You will also have a good level of IT knowledge, using Word and Excel to compile and write reports