Employer Liverpool University Hospitals NHS Foundation Trust Employer type NHS Site RLH Town Liverpool Salary £24,465 per annum Salary period Yearly Closing 03/11/2025 23:59
RTT Support Officer
Band 2
Job overview
The post will provide an administrative function to support the 18 weeks Referral to Treatment (RTT)agenda. This will include validation of computerised records and, if appropriate, making any
necessary amendments. They will respond to the needs of the Trust and make decisions usinginformation held on the hospital PAS or from regular reports produced by the Digital IntelligenceDepartment. On occasions Directorates or others may request amendments to be made as a resultof their own validations.
This role will utilise multiple data sources, both internal and external, to validate activity recorded onTrust systems, identifying areas of concern and escalating them for further investigation to becompleted. Where appropriate, the role will be required to revise data recorded on Trust systems, toensure that it accurately reflects the patients pathway.
The post holder will be computer literate with good communication skills, an understanding of patientinformation systems and a good knowledge of the principles behind the RTT agenda.
Main duties of the job
To validate patient records to ensure correct RTT pathways are recorded as accurately aspossible on the Trust core patient record system.
Organise own day to day tasks and activities from information produced by pre-definedprocedures or reports. The workload will be determined by the supervisor depending on thecurrent agenda within the department
Make any necessary amendments to Trust core patient record system.
Make suitable comments in the notes section of the patients’ record, where records arevalidated and found to be correct.
Communicate with internal and external individuals in a secure manner to ensure informationis of the highest quality in accordance with Trust policies.
To respond to routine requests for information and deal with any telephone enquiries, eitherinternal or external, as appropriate to the post. Where these are beyond the expectations ofthe post holder, or they are unsure of how to proceed, then these should be referred to the
supervisor or more senior members of the RTT Central team.
To provide clerical support within the department as required.
To communicate effectively with colleagues, directorates, relevant departments and otherprofessionals concerning issues relating to RTT. Including the Feedback of errors tocolleagues as and when required and raise the awareness of the Information Quality and
validation agenda.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
Detailed job description and main responsibilities
To validate patient records to ensure correct RTT pathways are recorded as accurately aspossible on the Trust core patient record system.
Organise own day to day tasks and activities from information produced by pre-definedprocedures or reports. The workload will be determined by the supervisor depending on thecurrent agenda within the department
Make any necessary amendments to Trust core patient record system.
Make suitable comments in the notes section of the patients’ record, where records arevalidated and found to be correct.
Communicate with internal and external individuals in a secure manner to ensure informationis of the highest quality in accordance with Trust policies.
To respond to routine requests for information and deal with any telephone enquiries, eitherinternal or external, as appropriate to the post. Where these are beyond the expectations ofthe post holder, or they are unsure of how to proceed, then these should be referred to the
supervisor or more senior members of the RTT Central team.
To provide clerical support within the department as required.
Staff will be required to have a working knowledge of Trust core patient record system andthe intricacies of the RTT process. This will be achieved through job training andexperience gained through the workplace, following a period of induction.
To communicate effectively with colleagues, directorates, relevant departments and otherprofessionals concerning issues relating to RTT. Including the Feedback of errors tocolleagues as and when required and raise the awareness of the Information Quality and
validation agenda.
To provide ad hoc support as determined by the line manager, head of service or the Director of Performance with routine validation of patients likely to or who are breaching the national standards
Person specification
Qualifications
* GCSE/equivalent including Maths & English/NVQ 2 or equivalent
* IT Qualification (ECDL, CLAIT, GCSE or ITQ) or equivalent
Experience
* Demonstrable clerical experience
Knowledge
* Knowledge of Patient Administration System
* Full understanding of 18 week referral to treatment (RTT) issues
Skills
* Able to use own initiative with support from supervisor
* Able to work with a range of professionals
* Ability to work to deadlines
* Keyboard and mouse skills
* Able to suggest more effective methods of operation
* Flexible approach to work
* Good interpersonal approach
* Excellent verbal and written communication manner
* Good organisational skills
* Confidentiality awareness
* Previous office experience
Other
* Reliability
* Willingness to assist colleagues
* Will be required to undergo training courses to support role
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.
Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months’ of their 18 th birthday.
The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.
The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.
Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £23 (standard disclosure) or £43 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. DBS applications submitted from 2nd December will be subject to the new DBS fee of £26.50 (standard) and £54.50 (Enhanced).
From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults’ policy and comply with the Local Safeguarding Children and Adult Board procedures.
Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.
All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.
As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.
If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Please note: new entrants to the NHS will commence on the first pay point of the relevant band.
Employer certification / accreditation badges
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
#J-18808-Ljbffr