Customer Service Advisor - Energy (Brighton)
We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact.
Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together.
It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way.
Want a soul-sucking call centre job?
Yeah, neither do we.
Responsibilities
* Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
* Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
* End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
* Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
* Treat every customer with care. We believe in warmth, kindness, and going the extra mile.
* Making a difference. Whether helping someone with energy bills or advising on greener energy choices, you’ll have a real impact.
The types of people we would love to hear from are those that are…
* Live for great customer service. You get a kick out of helping people and making their day better.
* Ask questions and embrace change. Things move fast here – you’ll love learning new things and adapting.
* Have each other’s backs. No egos, no lone rangers—just a team supporting each other to do their best.
* Care about the planet. We’re fighting climate change and want people who share a greener future.
* Spot problems and fix them. If something’s not working, you’ll find a better way and make it happen.
* Tackle tough calls head-on. Some days are challenging and non-stop, but you’ll stay cool under pressure and keep finding solutions.
* Look out for those who need it most. Empathy, patience, and the right support for customers in vulnerable situations.
What’s in it for you?
* Hybrid working – for those out of training & performing well, you can WFH 2 days.
* EV salary sacrifice – drive electric & save
* Cycle-to-work scheme
* Share options – own a little piece of the pie
* Fully stocked kitchens – snacks = fuel = happiness
* Weekly ‘Family Dinner’ catch-ups
A bit about the role
* Location: Central Brighton
* Our need: Immediate starters
* Salary: £24,900
* Hours: Full Time
Our process usually takes up to 4 weeks, but we’ll flex around what works for you.
* First Stage Interview: Speak to a team member or record responses to pre-set questions at a time that fits you.
* Prep Call: Post-interview, a call with the Talent Team to overview what you need for the next stage.
* Discovery Day: Meet potential colleagues and participate in activities, group exercises, role plays, and interviews.
Along the way, you’ll chat with our recruitment team. If you have questions, email hiring@octoenergy.com.
Are you ready for a career with us? If you need accommodations, tell us and we’ll customise your interview process for comfort and maximum magic.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Other
Industries
* Utilities and Environmental Services
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