Who we are
New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.
We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, likehearted people who share the same vision and values.
What to expect in the role
Reporting to the Director of Information Systems, the Senior Video Engineer will be
responsible for:
• Maintaining, develop, design and implement changes in the New Era
Technology’s customer Global Video Collaboration (GVC) Platform
• Customer solution design and technical point of contact as the solution
engineer for customer projects, supporting from the bid process to build
and implementation.
• Provide 3rd line and backup support and troubleshooting on Linux and
Windows Servers and other associated IT hardware related to the GVC
platform.
• Proactively identify opportunities for process improvements and make
constructive suggestions for change.
• Research, recommend and implement ways to improve the deployment
of infrastructure, OS's and applications using modern orchestration tools
in major cloud environments.
• Participate in design, architecture and engineering discussions.
• Create and manage automation scripts to maintain and manage the
various environments, both cloud and datacenter based.
• Maintain and manage service, vendor and equipment inventory
databases.
• Performing other related duties as assigned.
What we’re looking for
We are looking for someone who had the following background:
• Strong Pexip background with extensive experience with Pexip Infinity
• Experience of high-level administration of video conferencing platforms
(Microsoft Teams / Zoom / Webex / Web RTC).
• Experience with Poly/Cisco video conferencing hardware and software
(Clariti Edge / Clariti Manager and Media Suite).
• Strong knowledge of virtualization technologies (VMware / Veeam /
Proxmox / KVM).
• Experience with cloud environments (GCP / Azure / AWS).
• Experience with automation tools (Kubernetes / Docker / Packer / Ansible
/ Terraform / GitLab)
• Experience with the build and use of network and infrastructure
monitoring technologies.
• At least 5 years' experience in Linux Systems Administration in a highly
available environment (Debian).
• IP Networking skills, including but not limited to, VLAN planning,
configuration of switches, firewalls, and routers (Cisco / VPN / BGP /
OSPF / MPLS / SNMP).
• Troubleshooting networks issues (tcpdump / Wireshark).
• Scripting capabilities (SH / Bash / Python / Perl).
• Configuration of common services (DNS / Apache / NGINX / Postfix /
Squid / SSH / iptables).
• Understanding of clustering services, enabling High Availability failover.
• Experience with enterprise hardware and management tools.
• Experience working within a strict Change Management process, creating
MoPs and LWIs.
• Able to commute periodically and on an emergency basis to datacenters
in Berkshire, Wiltshire and North West London.
• Must be UK resident for over 5 years with SC level clearance or willing to
obtain SC clearance
Personal skills required
• Proactive, highly organised and efficient.
• Strong planning and documentation skills.
• Ability to manage time effectively and meet deadlines .
• Attention to detail.
• Excellent analytical skills.
• Good communication skills.
• Reliable, flexible and cooperative .
• Personable and approachable, with an enthusiastic and motivational
nature and an overall passion for excellence
Benefits
• 25 days annual leave per annum
• 1 extra day for birthday
• Life Assurance
• Employee Assistance Program
• Health insurance
• Company Pension Plan
• Eye Care Vouchers