AE Partners are working with an electrical engineering company, specialising in low voltage (LV) switchgear, bespoke to clients’ needs. Due to continued growth, they are looking for a proactive Operational & Client Support Coordinator, who will ensure the smooth running of deliveries and be vital to supporting our estimating team by chasing up quotes and scheduling quotes. In addition to this, providing general admin support to all departments including engineering, estimating and programmes will ensure smooth operation of the business as a whole.
About the Role
The Operational & Client Support Coordinator role provides organisation and support to various departments in the company. The role involves organising transport as necessary with instruction from the engineering department, maintaining accurate records, building a rapport with clients and potential clients to enhance the client experience and supporting the estimating department.
General administrative tasks to be undertaken as necessary across all departments, to offer support in a growing business.
Primary Responsibilities
• Arrange outgoing deliveries, liaising with drivers and couriers to meet deadlines.
• Working with engineers to ensure client needs are met during the delivery process
• Ensure all documentation is completed at appropriate times and kept in order, including PODs for all outgoing deliveries
• Conduct outbound calls to potential and existing customers, following active leads for outstanding quotes
• Supporting the work winning function, collaborating with internal stakeholders including engineering, test, commercial and business development
• Updating records on quote status to reflect the most relevant information, including the
completion of customer account plans
• Maintain regular contact with customers, providing updates, responding to queries, and ensuring a positive customer experience
• Assisting with entering enquiries (new/revisions & variations) onto the system that have been requested from clients for a job that they are either tendering or have won. Enquires include specific information from the client that enables estimators to prepare quotations.
• Scheduling support for programmes and site teams as necessary
• Calling clients to request more information or discuss return dates
• General administrative tasks which will vary and develop over time in line with the needs of the business
Key Requirements
• Excellent communication and interpersonal skills, with confidence speaking to customers and suppliers by telephone.
• Ability to proactively chase leads and follow up opportunities in a structured and professional manner.
• Strong organisational skills with attention to detail.
• Comfortable working independently as well as part of a team.
• Competent IT skills, including Microsoft Office (Excel, Word, Outlook).
What We Offer
• Competitive salary dependent on experience
• 25 days annual leave + Bank Holidays
• Company pension scheme
• Opportunities for training and development, including educational pathways
• A supportive, collaborative working environment within a growing business