Job overview
The Health Connector will play a vital role in ensuring the public of Buckinghamshire receive the right care, in the right place, at the right time. You will be responsible for welcoming, coordinating and managing all incoming contacts coming into the Health on the High Street sites, ensuring every interaction contributes to improved health outcomes - Making Every Contact Count (MECC).
With a comprehensive induction, you will become an integral part of our dynamic health hub, working collaboratively within a multi-skilled team committed to putting people of all ages first.
Main duties of the job
Key Responsibilities:
1. Assist in the collection and management of health-related data.
2. Provide exceptional customer service to patients and visitors.
3. Support the healthcare team in various administrative tasks.
4. Ensure accurate and timely documentation of patient information.
5. Requirements:
Previous experience in data collection and customer services is highly advantageous. Strong communication and interpersonal skills. Ability to work effectively in a team environment. Attention to detail and organisational skills.
Working for our organisation
Why colleagues think we are
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Person specification
Education, qualifications and training
Essential criteria
6. Educated to GCSE Level (or equivalent) with a pass in English and Maths
7. Good keyboard and Literacy skills
8. Willingness to undertake training
9. Ability to use electronic recording systems
Experience
Essential criteria
10. Good office/administrative procedures and skills
11. Previous experience of working in a multidisciplinary team environment, and have a good team work ethic
12. Ability to work under pressure
13. Excellent interpersonal skills and a passion for working face to face with the public
14. Ability to work flexibly and able to use own iniative
15. Understands the concept of confidentiality and the standards of conduct and care
Desirable criteria
16. Has an insight into possible health inequalities that the public may present to them daily
Skills, abilities and knowledge
Essential criteria
17. Excellent interpersonal skills and a passion for working face to face with the public
18. Ability to work flexibly and able to use own iniative
19. Understands the concept of confidentiality and the standards of conduct and care
Desirable criteria
20. Conversant in the 7 C's of communication and the CARE values of the organisation
Special Circumstances
Essential criteria
21. Ability to work across sites and access to own transport
22. At times maybe be required to work alone
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
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