Overview
Join to apply for the Nights Team Member role at LGH Hotels Management Ltd.
Carlisle Station Hotel, Sure Collection By Best Western. The Night Team Member will help ensure the hotel runs smoothly during the night shift.
What You'll Do
* Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
* Safety First: Maintain security and safety procedures throughout the night.
* Security Checks: Perform regular security checks to keep the hotel safe.
* Support Staff: Provide general support to hotel staff during the night shift.
* Maintenance Help: Assist with maintenance or housekeeping tasks that arise.
* Room Setup: Set up meeting rooms and other areas as needed.
* Food & Beverage Service: Serve food and beverages to guests when required.
* Check-In/Out: Handle guest check-ins and check-outs as needed.
* Emergency Response: Manage any emergency situations that occur.
* Reporting: Prepare reports for senior management as required.
Benefits
* Employee discounts on bedroom rates across the Best Western portfolio.
* Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
* Eye care, free legal & money advice, counseling sessions.
* Hospital & death benefit plans, cycle to work scheme.
* Wellbeing support, fitness resources, recipe ideas, and wellbeing content.
* Breathing exercises, 24/7 advice and support line, team recognition.
* Free meals on duty and free parking.
Ideal Candidate
* Previous experience in a hotel or similar environment, preferably in a night team role.
* Excellent customer service, friendly and professional demeanor.
* Strong communication and interpersonal skills.
* Understanding of safety and security procedures.
* Ability to remain calm in high-pressure situations.
* Flexible and adaptable, with the ability to work evenings and weekends if required.
* Good organizational skills and attention to detail.
Hotel
The Carlisle Station Hotel, part of the Sure Collection By Best Western, is in a central, historic location with boutique interiors and modern amenities. The hotel features 70 bedrooms, a Victorian ballroom for up to 180 guests, and 5 meeting rooms for up to 220 delegates.
About Us
LGH Hotels Management is a growing portfolio of 42 hotels across the UK, including brands such as Crowne Plaza, Holiday Inn, and Best Western. We are focused on delivering a fulfilling career in hospitality.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries: Hospitality
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