Cake Box Enfield, England, United Kingdom
Compliance and Support Officer
Cake Box Enfield, England, United Kingdom
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Job title: Compliance & Support Officer – London & Surrounding Areas
Reports to: Sales & Support Manager
Direct Reports: Franchisees and Store Managers
Job Purpose
* To ensure the Brand Standards are delivered.
* To support the Franchisees and store managers on a daily basis.
Key responsibilities:
* To perform Brand Standards audits as per guidelines.
* Ensure action plans are followed up.
* Support Franchisees and all stores by regular phone calls, emails and in person, with their ongoing queries and concerns.
* Enforce new systems introduced by Head Office and make sure every store is continuing to follow these systems.
* Ensure Franchises implement any training received to company standards.
* Help with new store opening process
Skills
* Lives and breathes our values of Togetherness, Positivity, Integrity and Mastery
* Flexible with excellent interpersonal skills
* Proactive self-starter who takes the initiative
* Hard working with strong communication and relationship building skills
Working Conditions
* Fieldbased to include weekends. Sometime in Enfield may be required.
KPIs
* BSAs
* Engagement
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Retail
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