Legal Process Improvement Manager
The Legal Delivery Division sits within the Legal Operations Directorate of the COO Group within GLD. The Legal Process Improvement Manager will deliver legal process improvement services within GLD, drive efficiency and enhance service delivery through data‑driven and technology‑enabled methods. The role reports directly to the SCS1 Head of the Legal Delivery Division and involves reviewing processes, developing tools, leading change management, and coordinating projects across GLD Directorates.
Responsibilities
* Reviewing and mapping existing workflows, procedures, and systems within the Directorate to identify inefficiencies, bottlenecks, and areas for improvement.
* Engage key stakeholders, collaborating with lawyers, support staff, clients, and other stakeholders to gather feedback, understand requirements, and ensure alignment with business objectives.
* Developing and implementing new or improved processes, leveraging best practices and legal technology to enhance efficiency, accuracy, and client service.
* Lead change initiatives, including communication, training, and support to ensure successful adoption of new processes and tools.
* Plan, coordinate, and oversee process improvement projects, ensuring they are delivered on time, within scope, and on budget.
* Establish key performance indicators (KPIs), monitor progress, and report on the effectiveness of process improvements.
* Assess, select, and deploy legal technology solutions such as Gen AI, document automation, contract management systems, and workflow tools.
* Foster a culture of ongoing improvement by regularly reviewing processes, soliciting feedback, and making iterative enhancements.
* Ensure that process changes comply with legal and regulatory standards and identify and mitigate potential risks.
* Create and maintain comprehensive documentation of processes, procedures, and improvement initiatives for reference and compliance purposes.
Qualifications
Essential:
* Best practice process improvement methodologies and approaches.
* Familiarity with common legal workflows.
* Experience with legal technology systems such as CLM, e‑billing, document and case management.
* Experience in process mapping, analysis and redesign.
* Proven ability to translate process findings into actionable improvements with measurable outcomes.
* Proven ability to manage complex cross‑functional projects end‑to‑end.
* Demonstrable experience in driving adoption of new tools or processes within a professional services or corporate environment.
* Experience leading workshops and training sessions with a continuous improvement mindset.
Technical Skills:
* Proficiency in MS Office and M365 (essential).
* Familiarity with MS Project, Visio, Power BI (desirable).
Qualifications – Minimum Eligibility Criteria:
* Lean Six Sigma or Agile Scrum Master.
* Delivering at Pace – Changing and Improving – Seeing the Big Picture – Leadership
Selection Process
Applicants will be assessed on three stages: CV, Statement of Suitability, and Interview. A staged sift (STAGED‑SIFT) may precede the full sift. Successful candidates will receive an offer and be placed on a reserve list if not immediately selected.
Salary & Benefits
Salary: £57,263 national / £59,167 London/Croydon. GLD operates national and London pay scales; relocation may adjust salary. Benefits include learning & development, flexible working, a Civil Service pension with a 28.97% employer contribution, and a comprehensive range of benefits.
Security and Eligibility
All GLD employees must hold BPSS security clearance; SC clearance is desirable. The role supports sponsorship for skilled workers where eligible under immigration legislation.
Nationality Requirements
Open to UK nationals, Irish, Commonwealth nationals with right to work in UK, EU/Switzerland/Norway/Iceland/Liechtenstein nationals and family members with settled or pre‑settled status, and other specified categories.
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